Wrong Login/Pass sent in autoresponder with X-Cart LoginShare

JonPeters

I integrated the SupportDesk with X-Cart via LoginShare. When users create a new ticket, they are emailed the autoresponder confirmation which provides them an invalid Email and Password.

I've edited the autoresponder to remove this information, but it is a real barrier for the end user.

**Raghav Arora** · 02-02-2006, 11:19 PM

JonPeters,
Please create a support ticket for this at support@kayako.com or mail me the details at raghav.arora@kayako.com to look into this issue.

Regards,

Raghav Arora

manolodf · 13-07-2006, 10:37 PM

I have the exact situation happening to me. Customers are complaining that they submit a support ticket, and then get incorrect login information and cannot access their ticket. It used to work ok, but I dont know if an upgrade to kayako killed it or something. I have x-cart 3.5

Thanks

manolodf · 12-12-2006, 12:16 AM

Has there been any progress done to this? I have submitted support tickets but afraid we dont have a solution yet.

supportskins · 12-12-2006, 07:11 AM

Just answered this in the other forum thread

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
3.10.02 Autoresponder not honoring Queue Override Name	netFusion	SupportSuite, eSupport and LiveResponse	20	30-04-2007 12:28 PM

JonPeters Offline New Member Posts: 3 Join Date: Oct 2005	Wrong Login/Pass sent in autoresponder with X-Cart LoginShare - 02-02-2006, 10:39 PM I integrated the SupportDesk with X-Cart via LoginShare. When users create a new ticket, they are emailed the autoresponder confirmation which provides them an invalid Email and Password. I've edited the autoresponder to remove this information, but it is a real barrier for the end user.

manolodf Offline New Member Posts: 19 Join Date: Nov 2004	13-07-2006, 10:37 PM I have the exact situation happening to me. Customers are complaining that they submit a support ticket, and then get incorrect login information and cannot access their ticket. It used to work ok, but I dont know if an upgrade to kayako killed it or something. I have x-cart 3.5 Thanks

manolodf Offline New Member Posts: 19 Join Date: Nov 2004	12-12-2006, 12:16 AM Has there been any progress done to this? I have submitted support tickets but afraid we dont have a solution yet.

supportskins Offline Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India	12-12-2006, 07:11 AM Just answered this in the other forum thread Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/