Yahoo user getting blank e-mails (build 80)

NC Software · **Yahoo user getting blank e-mails (build 80) -** 26-04-2006, 05:58 PM

If I reply from Outlook, he gets the content. If I add a reply to the ticket system, he gets a blank e-mail.

Any suggestions?

(User is a yahoo address)

Neil-UKWSD · 27-04-2006, 01:44 PM

Hi,

Can you copy the full source of the email received to a Yahoo account where this is a problem, paste it in a txt file and attach it to this post?

I have a feeling I know what is now casuing this looking at a recent bug report.

NC Software · 27-04-2006, 02:56 PM

Neil,

I'm having a hard enough time getting software questions answered to support him on his ticket, I am not going to be able to get the source from him, that will cause him to implode!

I have a Yahoo account I setup but I actually never receive any e-mails at all in my test (from Kayako to Yahoo). I did switch over to TEXT and he got the body of the messages, but HTML was too risky.

I would certainly like to see multi-part e-mails get sent if HTML is selected!

Neil-UKWSD · 27-04-2006, 03:54 PM

Hi Neal,

I does sound very much like an issue that was reported a little earlier in the bug tracker causing this.

nunomplopes · **bug number -** 15-05-2006, 01:56 AM

could you tell the bug number so we can follow it. I'll try and get a message and put it in there.

Merit · 18-05-2006, 04:43 AM

This is also a confirmed bug on my end with build 80

bubble · 01-06-2006, 05:13 PM

this is not solved yet. bug submitted at http://bugs.kayako.net/?do=details&id=1473

Phobert · 01-06-2006, 08:28 PM

Hosted, Build 3.00.90

Sent email from Yahoo account, autoresponder received and answer received, both with readable text. Replied inside Kayako, not via email client.

bubble · 02-06-2006, 12:21 AM

Quote:

Originally Posted by Phobert

Hosted, Build 3.00.90

Sent email from Yahoo account, autoresponder received and answer received, both with readable text. Replied inside Kayako, not via email client.

oh thanks. is that a text email or an html email?

bubble · 04-06-2006, 04:02 PM

has anyone test if build .90 fix the yahoo.com blank email issue?

***Varun Shoor*** · 07-06-2006, 11:22 PM

AFAIK .90 build fixes the Yahoo blank email issue completely.

Regards,

Varun Shoor

gate2vn · 17-07-2006, 01:57 AM

I am using .90 build. However, when creating tickets to customers, in Yahoo, it still shows blank page. When replying, it shows messages normally. Is there any config we need to set? Or this bug is still remained?

mark8687 · 20-07-2006, 02:48 PM

I just had this same problem using the hosted service.

gate2vn · 22-07-2006, 02:51 PM

even with hosted version? You mean your helpdesk hosted on Kayako server? I think Varun should pay more attention to this

mark8687 · 22-07-2006, 03:37 PM

Yes, on on the kayako-hosted service. I set up an auto-reply and everything was fine until I got two emails from Yahoo users that they received a blank message instead of an autoreply. I then tested it myself from a Yahoo account and got a blank reply, as well.

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NC Software Offline Member Posts: 598 Join Date: Dec 2005 Location: Sitting	Yahoo user getting blank e-mails (build 80) - 26-04-2006, 05:58 PM If I reply from Outlook, he gets the content. If I add a reply to the ticket system, he gets a blank e-mail. Any suggestions? (User is a yahoo address) Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.70

Neil-UKWSD Offline Member Posts: 638 Join Date: Jun 2003 Location: United Kingdom	27-04-2006, 03:54 PM Hi Neal, I does sound very much like an issue that was reported a little earlier in the bug tracker causing this. █ Neil Wood \| UK Web.Solutions Direct █ Premium UK Web Hosting ■ Mailfoundry SPAM Protection ■ R1Soft Backups ■ 24/7 Support ■ Established 2001 █ http://ukwebsolutionsdirect.co.uk

nunomplopes Offline New Member Posts: 1 Join Date: May 2006	bug number - 15-05-2006, 01:56 AM could you tell the bug number so we can follow it. I'll try and get a message and put it in there.

Merit Offline New Member Posts: 11 Join Date: May 2005 Location: Toronto, ON	18-05-2006, 04:43 AM This is also a confirmed bug on my end with build 80

bubble Offline Member Posts: 145 Join Date: Apr 2004	01-06-2006, 05:13 PM this is not solved yet. bug submitted at http://bugs.kayako.net/?do=details&id=1473 -- bubble

Phobert Offline New Member Posts: 19 Join Date: Jul 2005	01-06-2006, 08:28 PM Hosted, Build 3.00.90 Sent email from Yahoo account, autoresponder received and answer received, both with readable text. Replied inside Kayako, not via email client.

bubble Offline Member Posts: 145 Join Date: Apr 2004	04-06-2006, 04:02 PM has anyone test if build .90 fix the yahoo.com blank email issue? -- bubble

gate2vn Offline Member Posts: 58 Join Date: Jun 2005 Location: 3inetworks.net	17-07-2006, 01:57 AM I am using .90 build. However, when creating tickets to customers, in Yahoo, it still shows blank page. When replying, it shows messages normally. Is there any config we need to set? Or this bug is still remained? www.gate2vn.net Managed hosting solutions on multiple datacenters DirectAdmin hosting \| Helm hosting \| Xen-VPS \| Managed servers

mark8687 Offline New Member Posts: 10 Join Date: Jul 2006	20-07-2006, 02:48 PM I just had this same problem using the hosted service.

gate2vn Offline Member Posts: 58 Join Date: Jun 2005 Location: 3inetworks.net	22-07-2006, 02:51 PM even with hosted version? You mean your helpdesk hosted on Kayako server? I think Varun should pay more attention to this www.gate2vn.net Managed hosting solutions on multiple datacenters DirectAdmin hosting \| Helm hosting \| Xen-VPS \| Managed servers

mark8687 Offline New Member Posts: 10 Join Date: Jul 2006	22-07-2006, 03:37 PM Yes, on on the kayako-hosted service. I set up an auto-reply and everything was fine until I got two emails from Yahoo users that they received a blank message instead of an autoreply. I then tested it myself from a Yahoo account and got a blank reply, as well.