zero sized reply after attaching files to tickets

[sherman]

Hi All,

I'm getting Zero Sized Reply error message when attaching files to tickets. 3 MB files are OK but larger files cause the following error:

ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://esupport.template-help.com/staff/index.php

The following error was encountered:

* Zero Sized Reply

Squid did not receive any data for this request.

My settings are as follows:

Settings -> Tickets -> Database Attachment Chunk Size (In Bytes): 300000000
max_allowed_packet=256M
upload_max_filesize = 18M


Please help

[atech]

Perhaps it is an issue with the proxy you are running through?

Have you tried doing it without going through the squid proxy?

[craigbrass]

Hello,

I have done a bit of digging on this problem for you (even though it isn't a Kayako problem).

Please take a look at http://www3.us.squid-cache.org/Doc/FAQ/FAQ-11.html
(Scroll down to the bottom and find "11.51 Why do I sometimes get ``Zero Sized Reply''?". This information is what you need. It is definatly not a Kayako problem tho.

Best Regards,
Craig Brass