2 Reps Taking a Chat

MarkIngles · **2 Reps Taking a Chat -** 03-03-2009, 04:15 AM

I keep having 2 reps accept a chat at or near the same time and both of them showing up in the chat. They can see each other's chat as well as the customer and the customer can see both of them.

They all use 3.1.1.61 which is the latest version (as far as I can tell).

Any ideas?

craigbrass · 03-03-2009, 08:52 AM

What version of the core php application are you running (shown on the staff and admin login pages)?

MarkIngles · 03-03-2009, 01:43 PM

3.30.02

craigbrass · 03-03-2009, 06:23 PM

If this issue is causing you real problems, upgrade now to 3.40.01. If it isn't, wait another week or so as I think John said 3.50.00 will be out. After doing either, revert the required templates in the Admin CP -> Templates section and see if that fixes the issue.

MarkIngles · 04-03-2009, 04:37 PM

Thank you Craig!

**Jamie Edwards** · 04-03-2009, 04:38 PM

Hi Mark,

Are your staff "picking" these chat requests, or are proactive chats being handled? If the end-user has the username "Visitor", you can bank on them being proactive chats. If this is the case, let me know - there is an explanation.

MarkIngles · 05-03-2009, 02:22 AM

Jamie - They have normal names. Most of the time they are from a proactive chat, but they always enter their name.

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MarkIngles Offline Member Posts: 39 Join Date: Mar 2007	2 Reps Taking a Chat - 03-03-2009, 04:15 AM I keep having 2 reps accept a chat at or near the same time and both of them showing up in the chat. They can see each other's chat as well as the customer and the customer can see both of them. They all use 3.1.1.61 which is the latest version (as far as I can tell). Any ideas?

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	03-03-2009, 08:52 AM What version of the core php application are you running (shown on the staff and admin login pages)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

MarkIngles Offline Member Posts: 39 Join Date: Mar 2007	03-03-2009, 01:43 PM 3.30.02

MarkIngles Offline Member Posts: 39 Join Date: Mar 2007	04-03-2009, 04:37 PM Thank you Craig!

MarkIngles Offline Member Posts: 39 Join Date: Mar 2007	05-03-2009, 02:22 AM Jamie - They have normal names. Most of the time they are from a proactive chat, but they always enter their name.