can not receive the traditonal chinese

awlfm · **can not receive the traditonal chinese -** 18-05-2008, 03:38 AM

hi sir, i download the taditional chinese language file from you site. it work fine, but in live support,when the visitor type traditonal chinese in chat window, we can not received traditional chinese message, but type in english or number, we can received.
in ohter hand we type traditonal chinses, the visitor can receive the taditional chinese.
what is the problem. i already submit the ticket so long already. why so long no reply?

craigbrass · 18-05-2008, 09:30 AM

When did you submit the ticket? If you could post the Ticket ID as a reply to this thread here, a Kayako staff member may be able to chase it up for you.

awlfm · 18-05-2008, 11:40 AM

Ticket ID: LVZ-558191Department: SupportStatus: OpenPriority: UrgentCreated On: 17 May 2008 02:08 AMLast Update: 17 May 2008 02:08 AM

craigbrass · 18-05-2008, 12:08 PM

That was only submitted yesterday. As Kayako don't work weekends, it will be answered on Monday.

awlfm · 18-05-2008, 06:33 PM

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craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	18-05-2008, 09:30 AM When did you submit the ticket? If you could post the Ticket ID as a reply to this thread here, a Kayako staff member may be able to chase it up for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

awlfm Offline New Member Posts: 3 Join Date: May 2008	18-05-2008, 11:40 AM Ticket ID: LVZ-558191Department: SupportStatus: OpenPriority: UrgentCreated On: 17 May 2008 02:08 AMLast Update: 17 May 2008 02:08 AM

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	18-05-2008, 12:08 PM That was only submitted yesterday. As Kayako don't work weekends, it will be answered on Monday. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

awlfm Offline New Member Posts: 3 Join Date: May 2008	18-05-2008, 06:33 PM ok