Confusion understanding LiveResponse and SupportSuite

[alguns]

As a new Kayako user, I am a bit confused about LiveSupport and LiveResponse.

In SupportSuite is the LiveSupport aspect, with HTML generated for the buttons and statistics, etc but I am unclear if it somehow ties into LiveResponse.

Are these two seperate products? do they not go together? I can get the LiveResponse server app to work if i log into the web control panel but i can't seem to get the Windows application to connect to the directory correctly no matter how i try to set the path.

I also do not see where to download the server code for it again. I got it somewhere, heh, but i have looked for an update in case that is the issue but I don't see it in the members area. maybe im going senile?

I have installed the latest version of the win app though.

Also, how exactly does the SupportSuite LiveSupport function?

ok, can you tell i am confused and struggling due to lack of documentation??

any assistance would be greatly appreciated!

thanks!

[Digital Mayhem]

LiveResponse is the Winapp used for LiveSupport

and the path is your install patch

for example if your supportsuite is install at

http://www.yourdomain.com/support/

then in the LiveResponse you use the URL

http://www.yourdomain.com/support/

[alguns]

I have it set as:
http://domain.com/support

I am using:
version 3.0.95.646 of the winapp

the following message occurs when i try to go online:
****************************
09/08/2006 11:16:24 An error occurred while attempting to communicate with the server:

Received unexpected response from server (invalid header)!

Data: (<br /> <b>Warning</b>: main(./includes/functions.php): failed to open stream: No such file or directory in <b>/home/hsphere/local/home/wwwuser/domain.com/liveresponse/swift.php</b> on line <b>107</b><br /> <br /> <b>Fatal error</b>: main(): Failed opening required './includes/functions.php' (include_path='.:/usr/local/lib/php') in <b>/home/hsphere/local/home/wwwuser/domain.com/liveresponse/swift.php</b> on line <b>107</b><br /> )

Error: <No extended error information available>