Connection Issue

Flashjunkiejoe · **Connection Issue -** 23-03-2009, 04:54 AM

Here is my error:
03/23/2009 00:51:50 A communication with the server has failed. Details:
03/23/2009 00:51:50 An error occurred while attempting to communicate with the server (online 00:00:00):

The session has expired.

Error: <No extended error information available>

I recently upgraded to the latest live response suggested by a DEV here.

Is this something I could fix by altering some PHP? Or is this just my web server?

I just changed webservers and everything was fine until now. Thanks if anyone can help.

supportskins · 23-03-2009, 08:31 AM

Open your config.php and change:

Code:

$_SWIFT["disablesessionipcheck"] = false;

to:

Code:

$_SWIFT["disablesessionipcheck"] = true;

Check if that fixes the issue.

Flashjunkiejoe · **No -** 23-03-2009, 01:35 PM

No, it didn't. I am just going to give up and use something else because I have already tried moving web servers and no luck. My web server blames it on the application even though the error states it is a server problem.

supportskins · 23-03-2009, 01:39 PM

Have you tried contacting Kayako? Also have you looked into this - https://support.kayako.com/index.php...barticleid=107

Flashjunkiejoe · 23-03-2009, 02:12 PM

Thanks for this. This seems like it could help me. I will give it a try and let you know!!

**Jamie Edwards** · 23-03-2009, 03:23 PM

LiveResponse bug

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Flashjunkiejoe Offline New Member Posts: 8 Join Date: Mar 2009	No - 23-03-2009, 01:35 PM No, it didn't. I am just going to give up and use something else because I have already tried moving web servers and no luck. My web server blames it on the application even though the error states it is a server problem.

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	23-03-2009, 01:39 PM Have you tried contacting Kayako? Also have you looked into this - https://support.kayako.com/index.php...barticleid=107 Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

Flashjunkiejoe Offline New Member Posts: 8 Join Date: Mar 2009	23-03-2009, 02:12 PM Thanks for this. This seems like it could help me. I will give it a try and let you know!!

Jamie Edwards Offline Operations Manager Posts: 7,372 Join Date: Jan 2006 Location: England, UK	23-03-2009, 03:23 PM LiveResponse bug Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.