delay

rainymonth2006 · **delay -** 29-11-2008, 05:31 PM

hi
i used LiveResponse in any computer and any customer chat with me
DESPITE i accepted request chat from customer but after customer send message , follow error raised:

plz help me

craigbrass · 29-11-2008, 07:50 PM

Have you actually accepted the chat on the windows application (you have to double click on the requesting user)?

rainymonth2006 · 29-11-2008, 08:02 PM

in left section (pending) right click and accept

craigbrass · 29-11-2008, 09:11 PM

Yes, and its still not working? What versions of the core (shown on the /staff/ login page) and the winapp (Help -> About) are you running? Also, have you modified any templates?

rainymonth2006 · 30-11-2008, 06:11 AM

Quote:

Originally Posted by craigbrass

Yes, and its still not working? What versions of the core (shown on the /staff/ login page) and the winapp (Help -> About) are you running?

hi
tnx
LiveResponse Version: 3.1.1.61 STABLE

Quote:

Also, have you modified any templates?

NO

craigbrass · 30-11-2008, 10:56 AM

And the version of the core php software (shown on /staff/)?

supportskins · 01-12-2008, 01:33 PM

It would be a good idea to contact Kayako Support from - https://members.kayako.net/

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rainymonth2006 Offline New Member Posts: 3 Join Date: Nov 2008	delay - 29-11-2008, 05:31 PM hi i used LiveResponse in any computer and any customer chat with me DESPITE i accepted request chat from customer but after customer send message , follow error raised: plz help me

craigbrass Offline Senior Member Posts: 7,511 Join Date: Jun 2005 Location: Cumbria, UK	29-11-2008, 07:50 PM Have you actually accepted the chat on the windows application (you have to double click on the requesting user)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

rainymonth2006 Offline New Member Posts: 3 Join Date: Nov 2008	29-11-2008, 08:02 PM in left section (pending) right click and accept

craigbrass Offline Senior Member Posts: 7,511 Join Date: Jun 2005 Location: Cumbria, UK	30-11-2008, 10:56 AM And the version of the core php software (shown on /staff/)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

supportskins Offline Senior Member Posts: 5,214 Join Date: Aug 2006 Location: Mumbai, India	01-12-2008, 01:33 PM It would be a good idea to contact Kayako Support from - https://members.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/