domain and key problem

[steelcase]

I know. I know. I was not supposed to change the domain. But I did and now my helpdesk does not work. I get the message domain does not match license key. The problem is I cannot know log back in and change it back. I first opened a ticket with Kayako but am still waiting on their help. In the mean time I found a field in the swsetting table general_producturl and it showed the new value. So I changed it back to the old value but it did not fix the problem.

Any ideas on how I can get this resolved?

thanks,
Steelcase

[supportskins]

Do not make any manual changes straight from the database. Contact Kayako Sales (live support or via email) asking them to change the domain for your license key. They shall have it done in no time. Once changed, download the new license key replacing the old key with the new one. That should fix the issue. Since it is a weekend, you will have to wait till Monday when Kayako resumes work.

[Ryan Lederman]

Has this problem been resolved?