Email conversation to chatter

[bear]

Just completed a chat with a user, and on exit it asked if I wanted to email a copy to them. If I agree, it pops up a box asking for his email. Nowhere in that email box dropdown is his actual email.
Shouldn't this autopopulate with the chatter's email? I'd swear it used to do this.
I thought maybe he hadn't given it, but in looking at the chat history for this session, there it is. Is it just my install exhibiting this?

As a followup thought, perhaps there should be a way to send these after the fact from the web interface? Maybe even being able to push it into a ticket?

[Jamie Edwards]

Hi bear,

I am not entirely sure myself. I've e-mailed the developers, one of them will get back to you.

[twhiting9275]

I was kind of stumped here as well. Maybe this is planned for "future" releases? If so, probably should have been left out.

Maybe this should be a text field, not a select box, would probably be easier to deal with.

Another thing that would be good is to have the chat mailed to a "super admin" for review. Yeah, I know the admin can access it through history, but many don't look there too often.

I love the idea, just wish it worked

[Ryan Lederman]

So you just want the e-mail address of the chatter to automatically appear in the e-mail conversation popup window? That can easily be done. I'll talk to Roger.

[twhiting9275]

Ryan
I think (and I may be wrong) What bear is referring to is this:

When you close the chat, you're given the opportunity to mail the chatter with the text of the conversation, and a drop down box of where it should go.

Now, I know for me, that drop down box is empty, so no conversation can be mailed.

Again, I do believe that is what is being referred to here.

[bear]

Yes, that was it. Also, if it's not askling too much, the possibility to either email again later from the back end (I've been asked for this before), or push into a ticket would be wonderful.

[Ryan Lederman]

If I'm not mistaken I'm pretty sure we left a way for you to type in that drop-down field even though it's a list. Nevertheless, I will ask Roger to make it auto-populate with the chatter's e-mail address by default.

[twhiting9275]

It is there (it can be typed in), though most don't expect that from a select field. I certainly didn't know about it till you mentioned it.

[bear]

Thanks, Ryan. Just seems to make sense to have the chatter's email in it by default, since he's the one that would need/want a copy. Appreciate your looking into it for me.