Error in Winapp

eiden · **Error in Winapp -** 07-07-2006, 09:26 PM

When I click on the Monitor Pane, Chat History and Ad tracking. The Montior Pane doesn't show up at all. I just get the error message below:

Internet Explorer scripterror:

Line: 73
Syntaxerror
Code:0
URL: http:// ..... (the URL that WinApp is trying to access)

And I get a "Yes" and "No" button.

EDIT:
I'm using the latest ANSI build without the SIP addon. The server is running 3.00.90

Ryan Lederman · 07-07-2006, 10:09 PM

Please try clearing your IE browser cache.

eiden · 07-07-2006, 10:14 PM

Cleared all temporary internet files + cookies. That didn't help. Any other suggestions ?

Ryan Lederman · 07-07-2006, 10:21 PM

Yes, I would suggest checking that if you uploaded any source files to the server, that you did it in BINARY mode, not ASCII.

Regards,

eiden · 11-07-2006, 09:25 AM

I talked to the system administrator today. He downloaded the *tar.gz directly to the server, and unzipped it there.. Does that rule out the BINARY - ASCII issue ? Or will it maybe help to upload the files to the server via FTP in BINARY mode ?

Ryan Lederman · 11-07-2006, 06:11 PM

Yeah, that would rule out the ASCII issue. Please e-mail me the following:

1.) FTP access to your server
2.) Admin access to your eSupport/SupportSuite/LiveResponse installation
3.) Staff access to the same

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Ryan Lederman Offline Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho	07-07-2006, 10:09 PM Please try clearing your IE browser cache. Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	07-07-2006, 10:14 PM Cleared all temporary internet files + cookies. That didn't help. Any other suggestions ?

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	11-07-2006, 09:25 AM I talked to the system administrator today. He downloaded the *tar.gz directly to the server, and unzipped it there.. Does that rule out the BINARY - ASCII issue ? Or will it maybe help to upload the files to the server via FTP in BINARY mode ?