how do I know if my staff missed liveresponse chat call

jnet

This is the issue I have.

For live response I am hiring two staffs in different countries
they are supposed to be online when I go to bed to keep the support online 24 hours. they work on part time basis on night shift.

Now How do I know that they were online all those hourse?
How do I know if they missed any chat request or not?
Is there any easy way for me to find out?

Thanks

craigbrass · 07-04-2008, 09:01 AM

I don't think you can see a list of unanswered chat sessions. It would be a nice feature though.

**Jamie Edwards** · 07-04-2008, 09:33 AM

You will be able to with this report: Live chat reports: Now in testing

However, the report is not available in 3.20.02, but will feature in 3.20.03.

jnet · 07-04-2008, 10:05 AM

thanks I need that.

I go to bed and my staff is having fun watching T.V

I never know how many chat request he has missed.

I will wait for the update

regards

craigbrass · 07-04-2008, 02:45 PM

Quote:

I go to bed and my staff is having fun watching T.V

No trust of your staff eh

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craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	07-04-2008, 09:01 AM I don't think you can see a list of unanswered chat sessions. It would be a nice feature though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 526 Join Date: Mar 2008	07-04-2008, 10:05 AM thanks I need that. I go to bed and my staff is having fun watching T.V I never know how many chat request he has missed. I will wait for the update regards