im getting a error on login

regitbull · **im getting a error on login -** 28-04-2008, 08:05 PM

Hello im getting this error:

Received unexpected response from server (invalid header)!

Data: ( Fatal error: Call to undefined function: echoxmlutfwinapp() in /home/content/r/e/g/regitbull01/html/support/winapp/index.php on line 44 )

Error: <No extended error information available>

Does any1 know how to fix this?

supportskins · 29-04-2008, 12:03 AM

Make sure you are using the latest build of WinApp with the latest build of Kayako web application.

jaigupta · 29-04-2008, 02:01 AM

Quote:

Originally Posted by regitbull

Call to undefined function: echoxmlutfwinapp()

Make sure /includes/functions_xml.php file is ok and not corrupt.

You may like to verify your complete code.

If you are using PHP caching system like APC then you may try to reset it.

regitbull · 29-04-2008, 11:17 AM

Quote:

Originally Posted by jaigupta

Make sure /includes/functions_xml.php file is ok and not corrupt.

You may like to verify your complete code.

If you are using PHP caching system like APC then you may try to reset it.

ok i replaced the functions.xml.php but now im getting this error:
This version of the SupportSuite server software is deprecated. Login failed

craigbrass · 29-04-2008, 11:34 AM

The windows applications have a range of server versions they work with ("from x version to x version"). You either need to upgrade the PHP Core software or use an older version of the windows application which can be found at Index of /winapp

regitbull · 29-04-2008, 12:34 PM

Quote:

Originally Posted by craigbrass

The windows applications have a range of server versions they work with ("from x version to x version"). You either need to upgrade the PHP Core software or use an older version of the windows application which can be found at Index of /winapp

ok thx i will try that.

craigbrass · 29-04-2008, 12:55 PM

Your welcome. Glad I could be of assistance.

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supportskins Offline Senior Member Posts: 3,705 Join Date: Aug 2006 Location: Mumbai, India	29-04-2008, 12:03 AM Make sure you are using the latest build of WinApp with the latest build of Kayako web application. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,584 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 11:34 AM The windows applications have a range of server versions they work with ("from x version to x version"). You either need to upgrade the PHP Core software or use an older version of the windows application which can be found at Index of /winapp Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,584 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 12:55 PM Your welcome. Glad I could be of assistance. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger