Irs

Siora · **Irs -** 04-05-2007, 01:59 AM

Why is the IRS box not enabled in the live support application? Is this a bug or a feature request?

Ryan Lederman · 04-05-2007, 05:18 PM

This feature was actually intended to be included in the LiveResponse app, but never was completed.

Siora · 04-05-2007, 06:23 PM

Quote:

Originally Posted by Ryan Lederman

This feature was actually intended to be included in the LiveResponse app, but never was completed.

Ummmmm....soooooo....has this been added back to the list of todo? Or is it something that will not get done?

Ryan Lederman · 04-05-2007, 06:41 PM

As of right now, we haven't decided if we will be including that feature in the 3.5 or 4.0 releases.

Siora · 04-05-2007, 07:25 PM

Quote:

Originally Posted by Ryan Lederman

As of right now, we haven't decided if we will be including that feature in the 3.5 or 4.0 releases.

If people rely heavily on the IRS system and its not included in the livesupport app don't you think this poses an inconvenience? They then have to have that application open to answer incoming chats as well as multiple internet browsers to create and respond to tickets.

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	Irs - 04-05-2007, 01:59 AM Why is the IRS box not enabled in the live support application? Is this a bug or a feature request?