| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 2 Join Date: May 2008 | Japanese words disappear -
09-05-2008, 06:04 AM
Words disappears when you type Japanese characters from customer side (Web chat). However, it works perfectly when you type Japanese characters from LiveResponse software. Japanese characters are visible from both sides, so I know it's not about whether you have Japanese installed on your computer or not.... Also, when you copy & paste Japanese words, you can send Japanese words from Webchat side. Since you need to press Enter to first confirm Japanese word, and press Enter one more time to send, it works differently from English. So It seems like Web Chat system refreshes the windows whenever Enter key is pressed, therefore the words disappears before you can type Enter second time? Is there anyway to solve this issue? |
| |  |
|
(#2)
|
| Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK |
09-05-2008, 08:25 AM
What versions of both the core php software (shown on the staff and admin login pages) and the windows application (help -> about) are you running? Also, have you modified any templates. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#3)
|
| New Member Posts: 2 Join Date: May 2008 | THanks -
09-05-2008, 01:44 PM
Core PHP is 3.11.01 and Application is 3.1.1.61 STABLE |
| | |
|
(#4)
|
| Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK |
09-05-2008, 04:16 PM
I suggest you upgrade to 3.20.02 (latest) of the php core and see if that helps.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
| Tags |
| disappear, japanese, words |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Release Japanese Language Pack Download | jijesh | Language Packs | 19 | 13-08-2009 06:56 PM |
| Just the user end words for translation | jnet | SupportSuite, eSupport and LiveResponse | 3 | 23-03-2008 01:41 PM |
| Request Japanese Language Support for 3.11 | prashantnandha | Archive | 3 | 23-01-2008 02:24 PM |
| Extent of Japanese Language Capability | userv | Presales Questions | 2 | 20-01-2008 12:17 PM |
| Japanese Language Support | goldnboy | SupportSuite, eSupport and LiveResponse | 3 | 07-08-2006 05:23 AM |
Linear Mode
