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albrens Offline
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Kayako LiveResponse does not support Arabic. - 12-07-2008, 09:39 PM

Welcome

I faced the problem of using Kayako LiveResponse as it does not support Arabic. What is the solution.

Kind Regards,
Yasser
   
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Jamie Edwards Offline
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Location: United Kingdom
12-07-2008, 09:47 PM

Hi Yasser,

What version of SupportSuite are you using, and what version of the desktop application are you using?

Also, please can you define by 'not support'? What problems are you encountering?


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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John Haugeland Offline
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16-07-2008, 10:06 PM

albrens: if you're referring to the mbstring lack of support for cp1251, cp1254 and similar, please be aware of two things:

1) There is a 1251 implementation in testing for possible inclusion in PHP5, and
2) In KSS v4, we intend to offer a modular character set conversion backend with support for iconv, which supports most middle eastern encodings.

We apologize for the temporary delay in supporting your region, and we are working towards a fix.


John Haugeland (john.haugeland ]at[ kayako.com)
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