Latest Windows Update crashes LiveResponse

[Yosemite]

Hello I don't know if that might be of help, but I had the same problems,
then reinstalled once agian but changed the destionation folder (livesupport1) and now it is working fine.

Thanks

[craigbrass]

That suggests you should delete the Kayako folder in program files after uninstalling. It is obviously not writing over a particular file.

On another note, there is a bug in the latest version that when you hit escape on ANY window, it crashes. Vista Ultimate 64 Bit machine confirmed.

[JJH1947]

Jamie,

Thanks for your reply. What specific settings in that dialog should I use?

John

[Jamie Edwards]

Hi John,

Try these settings:

[Jamie Edwards]

Originally Posted by craigbrass

On another note, there is a bug in the latest version that when you hit escape on ANY window, it crashes. Vista Ultimate 64 Bit machine confirmed.

We cannot confirm this, on that same operating system as well as Windows XP.

[JJH1947]

Jamie,

Still no luck.

Here is what I get:

03/18/2008 12:20:12 ViewShare: started server on port 5055
03/18/2008 12:20:11 Trying to log into account "Bits & Bytes, Inc." with status 'Online' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:13 A communication with the server has failed. Details:
03/18/2008 12:20:13 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>
03/18/2008 12:20:47 Trying to log into account "Bits & Bytes, Inc." with status 'Away' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:48 A communication with the server has failed. Details:
03/18/2008 12:20:48 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>

John

[Jamie Edwards]

Hi John,

Please can you try and re-enter your login credentials? I know it is simple, but just something to cross off of the list

Do let me know if you succeed or not.

[craigbrass]

Odd, home now and it isn't doing it here. What I am getting here is another issue when exiting though. See http://www.craigbrass.net/personal/i...308-184312.jpg

[JJH1947]

Jamie,

I re-entered the information.

Still no happiness:

03/18/2008 12:20:12 ViewShare: started server on port 5055
03/18/2008 12:20:11 Trying to log into account "Bits & Bytes, Inc." with status 'Online' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:13 A communication with the server has failed. Details:
03/18/2008 12:20:13 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>
03/18/2008 12:20:47 Trying to log into account "Bits & Bytes, Inc." with status 'Away' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:48 A communication with the server has failed. Details:
03/18/2008 12:20:48 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>
03/18/2008 18:53:35 Trying to log into account "Bits & Bytes, Inc." with status 'Away' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 18:53:36 A communication with the server has failed. Details:
03/18/2008 18:53:36 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

--

John

[craigbrass]

Office issue is http://www.craigbrass.net/personal/i...308-130805.jpg

"Problem signature:
Problem Event Name: APPCRASH
Application Name: LiveResponse.exe
Application Version: 3.1.1.61
Application Timestamp: 47dae344
Fault Module Name: awmemb.dll
Fault Module Version: 5.0.0.0
Fault Module Timestamp: 2a425e19
Exception Code: c0000005
Exception Offset: 000435e7
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311"

Try hitting escape on the about box.

[Jamie Edwards]

Still cannot duplicate the issue, and Roger says that awmemb.dll is not part of LiveResponse.

[Jamie Edwards]

Hi John,

Please can you e-mail Roger Clark (roger dot clark at kayako.com) with a link to this post and access to an administrator account?

Thanks,

Originally Posted by JJH1947

Jamie,

I re-entered the information.

Still no happiness:

03/18/2008 12:20:12 ViewShare: started server on port 5055
03/18/2008 12:20:11 Trying to log into account "Bits & Bytes, Inc." with status 'Online' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:13 A communication with the server has failed. Details:
03/18/2008 12:20:13 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>
03/18/2008 12:20:47 Trying to log into account "Bits & Bytes, Inc." with status 'Away' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 12:20:48 A communication with the server has failed. Details:
03/18/2008 12:20:48 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

Error: <No extended error information available>
03/18/2008 18:53:35 Trying to log into account "Bits & Bytes, Inc." with status 'Away' with URL: https://www.bitsbytescomputer.com/supportdesk/
03/18/2008 18:53:36 A communication with the server has failed. Details:
03/18/2008 18:53:36 An error occurred while attempting to communicate with the server (online 00:00:00):

Authentication has failed!

--

John

[craigbrass]

Ohh, awmemb.dll. That is part of Actual Window Minimizer. Time to AGAIN moan at them about their buggy software!!!

[John Haugeland]

Awmemb.dll is Actual Window Minimizer (awmsetup.exe)

This file is also known to be a common compromise point for malware, especially when found under the alternate titles
50236343.SVD
85715847.DLL

Please use an anti-malware toolkit, an anti-spyware toolkit and antivirus. This crash happened in an alternate application making unsafe global hooks into our application. This crash is not related to our application.

In order to fix this problem, repair or remove "Actual Window Minimizer".

[John Haugeland]

Grr, Craig Brass is faster than I am. The next battle will be mine, Craig Brass! Also, thank you for your assistance.