Latest Windows Update crashes LiveResponse - Page 5

tom@ecentralsto · **Any word on the update for MS Update issue -** 14-02-2008, 04:43 PM

Yesterday,

We had a few of our users have Live Response issues do to the MS update. Just hoping you all have the new build up. Please, let me know if its available.

Thanks Kayako staff,
Thomas Pursifull
Ecentralstores Inc.
800-742-9549

KNG Int · **Live Response -** 14-02-2008, 05:02 PM

This is my first thread I've ever written on any forum. I wish I would have know about this forum yesterday before our IT department spent half of the day trying to figure out the issue with live response on my pc. IT ended up reimaging my PC which is still going on. During that process yesterday afternoon I stumbled upon the link for this forum via the kayako owner’s manual that is on our company’s local drive for all employees. I was able to use another pc and performed a system restore to a previous day and delete the Microsoft updates which caused all the issues. After the restore I was able to install live response and get back to helping our customers. I would like to thank Keola and Anna S for their information. Without this forum information we might still be wondering what the issue was.

craigbrass · 14-02-2008, 05:04 PM

http://67.228.88.247/download/lr/3.1...8-UNSTABLE.exe is the new build Tom.

**Jamie Edwards** · 14-02-2008, 05:07 PM

Quote:

Originally Posted by tom@ecentralsto

Yesterday,

We had a few of our users have Live Response issues do to the MS update. Just hoping you all have the new build up. Please, let me know if its available.

Hi Tom. The build is available here: http://67.228.88.247/download/lr/3.1...8-UNSTABLE.exe

Quote:

Originally Posted by KNG Int

This is my first thread I've ever written on any forum. I wish I would have know about this forum yesterday before our IT department spent half of the day trying to figure out the issue with live response on my pc. IT ended up reimaging my PC which is still going on. During that process yesterday afternoon I stumbled upon the link for this forum via the kayako owner’s manual that is on our company’s l...

Good to hear

If there is anything else we can help you with feel free to post back.

paysite-cash · 14-02-2008, 06:45 PM

Hello

the new version it filling the memory...I got a process of 250mb...

keola · 14-02-2008, 07:34 PM

Quote:

Originally Posted by paysite-cash

Hello

the new version it filling the memory...I got a process of 250mb...

I had that happen to a couple of times, and since it only happened to me, and the fact that I cannot duplicate on demand, I don't think its a bug. It must be PEBKAC, but anyways what happened was I some how managed to open a chat window with myself from within the client (dirty click or something) and well it created some kind of loop of death, I ended up having to shut down the client and wait for the server to time out my connection...

But in any case it did eat massive amounts of memory when I did that. And again I don't think it's a bug as its only happened to me twice, and the condition hasn't been dulplicated on demand. It's just my talent for breaking thins

Again many thanks to the staff here and all those who found great workarounds.

Mario · **Live response - charset iso-8859-1 -** 14-02-2008, 08:27 PM

Hi,

This latest version 3.1...8-UNSTABLE.exe dont work fine whith charset iso-8859-1. Canned messagem from SupportSuit don´t display correctly in chat window, the characters are deleted. On SupportSuit the canned messagem appear correctly.

Thanks

**Jamie Edwards** · 14-02-2008, 08:36 PM

Hi there,

We are aware of a memory leak problem with this build. We will be releasing a fix shortly.

Apologies for this additional problem; we had to round off as much as we could of a development build in order to fix the problem caused by the Windows update.

paysite-cash · 15-02-2008, 07:16 AM

ok

you will update this thread with the new version ?

**Jamie Edwards** · 15-02-2008, 10:29 AM

Yes, we will.

tom@ecentralsto · **Thanks Kayako Staff -** 15-02-2008, 07:33 PM

Just wanted to thank you all working hard to correct this issue. Glad to know that we have awesome support. From all of you working at Kayako.

AllureHost · 18-02-2008, 03:41 AM

Any word on when the memory leak problem would be fixed. This is a rather big issue.

craigbrass · 18-02-2008, 11:41 AM

No date has been given but I don't imagine it will be more than a few days.

**Jamie Edwards** · 18-02-2008, 12:40 PM

Hi John,

Hopefully we will be able to release a fix tonight or tommorow. Thank you for your patience.

tj warren · **update? -** 19-02-2008, 04:00 PM

Any update on a STABLE build?

Thanks,
TJ

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tom@ecentralsto Offline New Member Posts: 10 Join Date: Sep 2007 Location: Florida SupportSuite Owned License	Any word on the update for MS Update issue - 14-02-2008, 04:43 PM Yesterday, We had a few of our users have Live Response issues do to the MS update. Just hoping you all have the new build up. Please, let me know if its available. Thanks Kayako staff, Thomas Pursifull Ecentralstores Inc. 800-742-9549

craigbrass Offline Senior Member Posts: 4,951 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	14-02-2008, 05:04 PM http://67.228.88.247/download/lr/3.1...8-UNSTABLE.exe is the new build Tom. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

paysite-cash Offline Member Posts: 48 Join Date: Jan 2008 Owned License	14-02-2008, 06:45 PM Hello the new version it filling the memory...I got a process of 250mb...

Mario Offline New Member Posts: 1 Join Date: Feb 2008 LiveResponse Hosted License	Live response - charset iso-8859-1 - 14-02-2008, 08:27 PM Hi, This latest version 3.1...8-UNSTABLE.exe dont work fine whith charset iso-8859-1. Canned messagem from SupportSuit don´t display correctly in chat window, the characters are deleted. On SupportSuit the canned messagem appear correctly. Thanks

paysite-cash Offline Member Posts: 48 Join Date: Jan 2008 Owned License	15-02-2008, 07:16 AM ok you will update this thread with the new version ?

Jamie Edwards Online Operations Manager Posts: 4,313 Join Date: Jan 2006 Location: UK SupportSuite Owned License phpinfo()	15-02-2008, 10:29 AM Yes, we will. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.

tom@ecentralsto Offline New Member Posts: 10 Join Date: Sep 2007 Location: Florida SupportSuite Owned License	Thanks Kayako Staff - 15-02-2008, 07:33 PM Just wanted to thank you all working hard to correct this issue. Glad to know that we have awesome support. From all of you working at Kayako.

AllureHost Offline Member Posts: 31 Join Date: Jun 2005 Location: USA SupportSuite Owned License	18-02-2008, 03:41 AM Any word on when the memory leak problem would be fixed. This is a rather big issue. John Lewis \| Web Hosting & Reseller Hosting Services \| AllureHost *Yes, we do accept PayPal payments!* cPanel/WHM \| RVSkin \| Fantastico \| Ruby on Rails \| PHP5 Support \| Site Builder \| Free Site Transfer

craigbrass Offline Senior Member Posts: 4,951 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	18-02-2008, 11:41 AM No date has been given but I don't imagine it will be more than a few days. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

tj warren Offline New Member Posts: 1 Join Date: Aug 2007 SupportSuite Owned License	update? - 19-02-2008, 04:00 PM Any update on a STABLE build? Thanks, TJ