Latest Windows Update crashes LiveResponse

[paysite-cash]

no installed over the previous version

I try

[paysite-cash]

same problem , error with ntdll.dll

[Jamie Edwards]

Ok, we'll look into it and try push out a fix before the weekend.

[AllureHost]

Jamie,

This error is very similar to what I was getting when I had version the version after the IE update. I am not sure what is going on, but I cannot load LiveResponse.

I tried uninstalling and reinstalling, uninstalling - rebooting - then reinstalling, I even removed the Application Data a few times to see if it was a corrupt file that kept giving me issues, but no luck.

Keep in mind I am running a CVS build of Kayako, will that have an effect (since I need the WHMCS integration)?

Here is a screenshot of what exactly happens right after I load and the error it gives me. This screenshot is taken right after a reinstall and reboot.

Not sure what to do here, but this is a serious problem.

[craigbrass]

Could you attach that minidump here?

[Jamie Edwards]

Hi all,

We will be uploading a fixed build shortly. The problem has been identified; the fix for the IE7 update that was added to .48 slipped out of build .50.

[Roger Clark]

Guys,

I apologize for the problems you have been experiencing. Working to get a stable build out so quickly after a major issue like the IE bug is difficult, since we were in the middle of development. I hope you understand and can bear with us. We're doing everything we can to resolve these problems.

I have created yet another build (3.1.1.55) that should fix the crash bug you have been having, and hopefully the connection issues. If you can, please try it as soon as possible.

Thank you!

http://hotfix.kayako.com/download/lr...5-UNSTABLE.exe

[Kamran]

Hi;

we are still getting the error with 3.1.1.55-Unstable

just installed it on one of the affected XP machines and the error still shows up after installation.

I can send you the error report to support email.

Regards,
Kami

[craigbrass]

Send it to Roger's email address (roger.clark ]at[ kayako.com).

[AllureHost]

Everything seems fine to me for the most apart, At least I can have LiveResponse open now , so that is progress.

[Kamran]

I uninstalled and re-installed the desktop on two XP systems and both crash when they come up.

The latest 55 update is still crashing.

Regards,
Kami

[Jamie Edwards]

Hi Kami,

Please e-mail a crash dump to roger -dot- clark -at- kayako.com

[Kamran]

I did.. & I got an email as follows:

===============
Please make sure that you have removed the earlier versions completely and installed this build again. It shall not give any errors. If you still get the errors, please let me know the OS you are using.

Waiting for your response.

Regards,

Raghav Arora
==============

I am just reporting that after un-installing and re-installing it on 2 machines, both machines return error the moment we start the support suite.

I will send the error dump again.. hope it helps.

Regards,
Kami

[Jamie Edwards]

Hi Kami,

You e-mailed Roger Clark and got a reply from Raghav? Please make sure to e-mail roger -dot- clark -at- kayako.com with the error dump.

Thanks

[supportskins]

I think the reply he posted was a reply to a support ticket he would have created.