Live Chat not working, its been over a week with no solution from support...

[Cody Salter]

VMM-924892 is the ticket number for anyone that has access to that and wants to follow up on this.

I have a hosted live response and I can't use it the Live Response application on my computer.

When I initiate or receive a chat, my chat window shows this:
compressed;4b46cd833b37d8535e9b5a1dd49bdfb9;6bb61e 3b7bce0931da574d19d1d82c88;13;2;xýÿ-1�_

This ticket has been open for 2 weeks now.

Now 2 days ago I was told that they were going to change some things in the config.

Hi Cody,

The error you are receiving during chats is due to a "session expiration" which can be caused by several things. The first thing I'd like you to try is:

In /config/config.php, on line 75, change:

$_SWIFT["disablesessionipcheck"] = false;
to
$_SWIFT["disablesessionipcheck"] = true;

If this doesn't change anything, go back into config.php, on line 94 and change:

//define("DEBUGSESSIONEXPIRY", true);
to
define("DEBUGSESSIONEXPIRY", true);

The next time you chat, you will still receive an error, but there should be a descriptive error message in the Event Log. Please attach it to your next reply.

Regards,
--------------
Ryan M. Lederman
Kayako

I told him that I didn't have access to that since it was hosted by kayako.

Posted On: 16 Jan 2008 04:49 AM   
Cody,

I am going to get FTP access to the hosted server and make the changes for you.  Please be patient while I take care of this.

Thanks,
--------------
Ryan M. Lederman
Kayako

It has been 3 days now with no reply, it can't take that long to get FTP access? I have customers that I can't help because the chat doesn't work, I mean, this is annoying.

So I decided if they can't get it right then I am going to just get a refund and find another solution. Which seems appropriate for my circumstances.

[craigbrass]

Jamie should be able to get this chased up for you tomorrow when the staff are back in the office.

I find it a tad weird that Ryan doesn't have access to these details tho.

[Jamie Edwards]

Hi Cody,

A developer will be in touch with you tomorrow about this. Apologies for the delay.

[supportskins]

Also have you modified any templates?

[Cody Salter]

Originally Posted by supportskins

Also have you modified any templates?

Not at first, but I did end up changing the one for the live chat logo.

But that was after I found out it wasn't working.

[Cody Salter]

Originally Posted by Jamie Edwards

Hi Cody,

A developer will be in touch with you tomorrow about this. Apologies for the delay.

Thank you very much.

[Ryan Lederman]

There were some delays due to some policy changes related to the hosted accounts, but I've just made the modifications and replied to your ticket.