Live Responce and SSL

psipro · **Live Responce and SSL -** 02-04-2007, 04:46 AM

Hello,

I installed my copy of Support Suite under a domain which has a valid SSL cert. so I could place the tracking and live support buttons on secured pages. However when I include the tracking code in the pages over the https connection I still receive error messages.

What am I doing wrong?

Thank you,
Brian

supportskins · 02-04-2007, 02:16 PM

What error message do you receive?

psipro · 02-04-2007, 02:53 PM

This page contains unsecured items.

I'm calling the JS over https,. however apparently it writes to the page containing elements with simple http? or uses http to communicate with the backend?

supportskins · 02-04-2007, 03:19 PM

Make sure the Product URL in the helpdesk is set to https and not http. This can cause such an issue.

**Raghav Arora** · 02-04-2007, 03:26 PM

Can you please send me your Admin CP login details to try creating a new chat icon and trace the issue? Send me the details to raghav.arora AT kayako.com

Regards,

Raghav Arora

ePlanetDesign · 02:24 PM

Disregard

psipro · 05-04-2007, 02:12 AM

Quote:

Originally Posted by supportskins

Make sure the Product URL in the helpdesk is set to https and not http. This can cause such an issue.

I would like most of the communications to take place over HTTP, however on the order form I would need the HTTPS connection for that. Is this not possible?

supportskins · 05-04-2007, 10:20 AM

No, that will pop up the warning message. You either have a choice to have everything on HTTP or at a secured location.

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psipro Offline New Member Posts: 5 Join Date: Apr 2006	Live Responce and SSL - 02-04-2007, 04:46 AM Hello, I installed my copy of Support Suite under a domain which has a valid SSL cert. so I could place the tracking and live support buttons on secured pages. However when I include the tracking code in the pages over the https connection I still receive error messages. What am I doing wrong? Thank you, Brian

supportskins Online Senior Member Posts: 3,495 Join Date: Aug 2006 Location: Mumbai, India	02-04-2007, 02:16 PM What error message do you receive? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

psipro Offline New Member Posts: 5 Join Date: Apr 2006	02-04-2007, 02:53 PM This page contains unsecured items. I'm calling the JS over https,. however apparently it writes to the page containing elements with simple http? or uses http to communicate with the backend?

supportskins Online Senior Member Posts: 3,495 Join Date: Aug 2006 Location: Mumbai, India	02-04-2007, 03:19 PM Make sure the Product URL in the helpdesk is set to https and not http. This can cause such an issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ePlanetDesign Offline Member Posts: 45 Join Date: Oct 2006	04-04-2007, 02:12 PM Disregard Last edited by ePlanetDesign; 04-04-2007 at 02:24 PM.

supportskins Online Senior Member Posts: 3,495 Join Date: Aug 2006 Location: Mumbai, India	05-04-2007, 10:20 AM No, that will pop up the warning message. You either have a choice to have everything on HTTP or at a secured location. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/