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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
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(#1)
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| New Member Posts: 11 Join Date: Nov 2006 Location: sydney, australia | Live response app offline -
21-11-2006, 11:41 PM
i am having issues with the live response windows application continually logging me off online support. it will remain online for approx 5 mins and then will automatically switch to offline mode. i have just started using support suite and want the online status to be working for 5 hour periods without being offline. is there a setting that i am missing? or is this just a bug? does anyone else have this issue? |
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(#2)
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| New Member Posts: 21 Join Date: Oct 2006 |
22-11-2006, 02:54 AM
yep its something - my users want to dump the whole project due to it now... see the thread here: WinApp logs out constantly |
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(#3)
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| Member Posts: 35 Join Date: Nov 2006 Location: England, UK |
23-11-2006, 02:33 AM
Have you updated your Live Response? The last couple of releases there have been a lot of changes. I am currently using the latest LiveResponse & SupportSuite and it works great. From what I have seen for myself and what my staff have said it appears to be very stable. The dev's are working very hard to get all problems fixed and from what i have seen they have been fixed that day or have been fixed asap. What errors are you receiving in the error log? |
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(#4)
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| Chief Operating Officer  Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
25-11-2006, 01:51 AM
Just to keep everyone informed, we are aware of the flaws in the WinApp that cause it to disconnect seemingly randomly. Please read our Blog posts about this: http://blog.kayako.net/archives/42 http://blog.kayako.net/archives/49 The new code is in Beta right now, and has already been distributed to the Official Kayako Testers group. Expect the new builds soon. -------------------------------------------------------------------
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(#5)
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| New Member Posts: 11 Join Date: Nov 2006 Location: sydney, australia |
29-11-2006, 04:51 AM
I have changed the refresh visitor data to 30 seconds and mark me away as idle after 149 minuets and have not had the application crash since changing it(over 3 days ago) , im not sure why this is but it seems to do the trick. hope this can help anyone else having this issue |
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