Live Response does not show customer replies

auctioninc · **Live Response does not show customer replies -** 07-03-2008, 04:39 PM

I am using Live Response 3.1.1.36 on my XP desktop. I am experiencing an issue where, after the first few exchanges, my customer's replies no longer show up in the Live Response window. However, if I go to Chat History, they appear there. The customer can see my responses, just not me theirs. In almost every session at some point the customer's responses will drop out.

craigbrass · 07-03-2008, 05:06 PM

Try http://hotfix.kayako.com/download/lr....56-STABLE.exe

Also, what version of the PHP core software are you running (see the login page for the staff or admin control panels).

auctioninc · **hosted -** 07-03-2008, 05:12 PM

craig, I am using the hosted support suite. Is this hot fix for the support suite (in which case I cant use it) or just for the Live Response client software?

auctioninc · 07-03-2008, 05:14 PM

but to answer your Q, its 3.11.01.

auctioninc · 07-03-2008, 05:20 PM

I see its a new Live Response version, and I am installing it. This raises an issue for me- how am I supposed to know when one is released, without reading this boards every day? No email or newsletter is sent, no flags in my account appear, I dont even know what url to check for downloads.

craigbrass · 07-03-2008, 07:14 PM

Kayako will soon be releasing an update checker tool.

***Roger Clark*** · 10-03-2008, 12:57 PM

The downloads can be seen on Kayako Software Downloads

New stable releases of SupportSuite / LiveResponse usually accompany new releases of the client software. I apologize for the lack of notification; I will try and send out an email for each new stable release in the future.

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craigbrass Offline Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 05:06 PM Try http://hotfix.kayako.com/download/lr....56-STABLE.exe Also, what version of the PHP core software are you running (see the login page for the staff or admin control panels). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

auctioninc Offline New Member Posts: 22 Join Date: Jul 2006	hosted - 07-03-2008, 05:12 PM craig, I am using the hosted support suite. Is this hot fix for the support suite (in which case I cant use it) or just for the Live Response client software?

auctioninc Offline New Member Posts: 22 Join Date: Jul 2006	07-03-2008, 05:14 PM but to answer your Q, its 3.11.01.

auctioninc Offline New Member Posts: 22 Join Date: Jul 2006	07-03-2008, 05:20 PM I see its a new Live Response version, and I am installing it. This raises an issue for me- how am I supposed to know when one is released, without reading this boards every day? No email or newsletter is sent, no flags in my account appear, I dont even know what url to check for downloads.

craigbrass Offline Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK	07-03-2008, 07:14 PM Kayako will soon be releasing an update checker tool. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger