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(#1)
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| New Member Posts: 1 Join Date: Oct 2008 | Live Response - Garbage Characters & cannot accept user's chat message -
15-11-2008, 04:01 PM
The live response (backend) is showing garbage characters when a chat is initiated. The user requesting chat is unable to send chat message (prompting to wait for a support user). The support user is however able to send chat messages. Why so? Any solutions? Attached - a screenshot of support user's Live Response Chat window |
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(#2)
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| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
15-11-2008, 05:47 PM
Suggestions to fix this are :- 1. Get the latest version (http://hotfix.kayako.com/latest.php?...ildtype=stable) of the Windows application. 2. Update the "core php software" to the latest version -> http://members.kayako.net 3. Backup your templates and restore them to the default version (Admin CP -> Templates). Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho |
17-11-2008, 06:26 PM
I'm not on that team, but I think this is a well understood problem; please open a support ticket, and we'll get it resolved.
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