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(#1)
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| New Member Posts: 12 Join Date: Apr 2008 | Live Response issue -
10-05-2009, 12:35 AM
Hello, the visitors are complaining that the chat session ends. Sometimes I am unable to complate a conversation, the live response is always going down what could be the issue? thank you |
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(#2)
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| Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK |
10-05-2009, 07:08 AM
Try doing the following to see if it fixes it at each step. 1. Install the latest version of the WinApp from Kayako Software Downloads 2. Upgrade your Kayako core PHP software from http://members.kayako.net 3. Back up your live support templates in Admin CP -> Templates and then restore them to the default. Go Admin CP -> Diagnostics -> Rebuild Cache after this. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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