Live Response keeps going offline - Page 2

**Jamie Edwards** · 13-07-2008, 02:45 PM

The transparent proxy should not be causing a problem; otherwise we would have a lot of unhappy customers. Again, the problem will most likely be down to Squid.

ddixon · 15-07-2008, 04:07 AM

Almost there, turns out that if I populate the Proxy settings (relating to the ISP) in Live Response, then I can communicate with the web server.

However, when someone wants to chat, I get the following screen (refer file attachment).

ddixon · 15-07-2008, 04:32 AM

Not sure if the file came through, here it is.

ddixon · 05:18 AM

Here's a printscreen of the NETWORK tab also (if it helps).

Any words of advice on this one please.

ddixon · 18-07-2008, 05:20 AM

Sorry, I had to bump this one back to the top, in the hope that the 2 x printscreen's above might offer some clue for resolve.

**Jamie Edwards** · 18-07-2008, 09:52 AM

Hi ddixon,

I am afraid there is nothing we can do or suggest at our end.

The problem is most probably with your web server, as I said before. You are welcome to submit a support ticket and see if one of our technicians can diagnose exactly what is preventing your connection.

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ddixon Offline New Member Posts: 14 Join Date: Mar 2007	15-07-2008, 04:07 AM Almost there, turns out that if I populate the Proxy settings (relating to the ISP) in Live Response, then I can communicate with the web server. However, when someone wants to chat, I get the following screen (refer file attachment).

ddixon Offline New Member Posts: 14 Join Date: Mar 2007	18-07-2008, 05:20 AM Sorry, I had to bump this one back to the top, in the hope that the 2 x printscreen's above might offer some clue for resolve.