Live Response not saving fields with offline departments

[sfriz]

With Live Response, when a customer clicks the 'Live Support Online' button, they get the little java window where they can choose a department, and enter their name and email address. If the particular department is online, it saves this information as the chat opens. If the particular department is offline, it goes to the 'send an email' window, but all the fields (department, name, email address) that the customer has just filled out have all been cleared out and the customer needs to enter all the same information again. Maybe I'm missing something, but it seems like this data should be retained for the email form. I haven't found anything like this in the forums so far.