Live Response wih Support Suite Problem

[CallKeyCharlie]

Hi,

Relatively new to Support Suite and was wondering if anyone out there could help with an issue.

No probs with Support Suite, running V3.04.10 with Live Response V3.0.4.9, no problems with that either.

However, I installed LiveResponse V3.1.1.24 so i could test out the SIP VoiP functionality. When entering my domain http://support.domain.com and user name and password it comes up with authentication failed, but it is exactly the same as i used for the older vesion. I put the admin user name and password in to test that and it goes straight in. I'm confused.

Any help on this would be greatly appreciated.

Brgds
Charlie

[Jamie Edwards]

Hi Charlie,

This may be fixed by you upgrading to the latest stable SupportSuite release (including the latest applications). The latest stable is currently at version 3.10.02.

[CallKeyCharlie]

Hi Jamie,

Many thanks for this. Have just tested it with our other version which is running 3.10.02. Get a message saying Support Suite has received a different version number fro the server tha you are currently running. It is recommended that you update your support suite by visiting the LiveResponse folder of the product package immediately to avoid any issues.

Click Okay and it seems to be okay, is this warning generated because i am running two different versions off the same server? and swapping them in LiveResponse?

Cheers
Charlie

[Jamie Edwards]

Hi Charlie,

Have you updated your client application to the latest version as well (http://hotfix.kayako.com)?

[CallKeyCharlie]

Hi Jamie,

The Client is the latest, along with the latest SIP add-on.

Brgds
Charlie

[Jamie Edwards]

Hi Charlie,

I will ask the client application developers about this for you. That message you receive is indeed just a warning, and I do not think anything is not going to work because of whatever reason it may be reporting it.

[CallKeyCharlie]

Okay Jamie, many thanks for the support

[Ryan Lederman]

Originally Posted by CallKeyCharlie

Hi Jamie,
is this warning generated because i am running two different versions off the same server? and swapping them in LiveResponse?

Yes, this is why you receive this particular warning message. LiveResponse saves the version of the last server it has logged in to, and if you log in to a newer server, you will be warned that your client may not be compatible.

This is as-designed, and it does this for the case when someone might try to use a LiveResponse packaged for an older server version on a newer server, in which case they would experience some problems.

[CallKeyCharlie]

Hi Ryan,

Many thanks for the clarification on this. Thanks to Jamie too for the quick replies

Brgds
Charlie