Live support not show visitors

pol67 · **Live support not show visitors -** 05-04-2008, 06:17 AM

I can't see any visitors on my site.
LiveResponse Client Application Version: 3.1.1.61 (stable)
Note: Chat Visitors/Staff works perfectly and mod_security is disabled.

Build Version: 3.20.02 Stable

craigbrass · 05-04-2008, 08:25 AM

Have you added the tracker code to your site (Staff CP -> Live Support -> Generate Tags)?

pol67 · 05-04-2008, 08:52 PM

Yes....
Before upgrading worked perfectly.
Problem after upgrade from 3.20 to 3.20.02 Stable.

**Jamie Edwards** · 05-04-2008, 09:28 PM

Have you;

1) Replaced *all* of the files as part of the upgrade?
2) Run the upgrade script at ../setup/upgrade.php
3) Reverted all of the templates that are marked as 'Upgrade Revert Required'

pol67 · 10:01 PM

I use "support suite" since 07 2006...

1) Replaced *all* of the files as part of the upgrade? (yes)
2) Run the upgrade script at ../setup/upgrade.php (yes)
3) Reverted all of the templates that are marked as 'Upgrade Revert Required' (yes)

Problem only after the last upgrade:
3.11 > 3.20 - OK
3.20 > 3.20.2 - Errors

**Jamie Edwards** · 05-04-2008, 10:00 PM

Please can you try and regenerate the JavaScript tracking / chat code and pasting it again into your pages?

pol67 · 10:36 PM

Yes, I have regenerated the javascript code, same problem.
I also tried with the original template.

**Jamie Edwards** · 06-04-2008, 09:52 AM

Please can you submit a support ticket via your members area (http://members.kayako.net) and post the ticket ID here. We will take a look at your setup.

pol67 · 06-04-2008, 08:20 PM

Created On: 05 Apr 2008 08:44 AM
Ticket ID: TVZ-353366
Subject: Live support not show visitors
Department: Support
Priority: Medium
Status: Open

pol67 · 08-04-2008, 09:54 AM

After help from the kayako support, works perfectly now.
THANKS!!!

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pol67 Offline New Member Posts: 18 Join Date: May 2007	Live support not show visitors - 05-04-2008, 06:17 AM I can't see any visitors on my site. LiveResponse Client Application Version: 3.1.1.61 (stable) Note: Chat Visitors/Staff works perfectly and mod_security is disabled. Build Version: 3.20.02 Stable

craigbrass Offline Senior Member Posts: 5,553 Join Date: Jun 2005 Location: Cumbria, UK	05-04-2008, 08:25 AM Have you added the tracker code to your site (Staff CP -> Live Support -> Generate Tags)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

pol67 Offline New Member Posts: 18 Join Date: May 2007	05-04-2008, 08:52 PM Yes.... Before upgrading worked perfectly. Problem after upgrade from 3.20 to 3.20.02 Stable.

pol67 Offline New Member Posts: 18 Join Date: May 2007	05-04-2008, 10:32 PM Yes, I have regenerated the javascript code, same problem. I also tried with the original template. Last edited by pol67; 05-04-2008 at 10:36 PM.

pol67 Offline New Member Posts: 18 Join Date: May 2007	06-04-2008, 08:20 PM Created On: 05 Apr 2008 08:44 AM Ticket ID: TVZ-353366 Subject: Live support not show visitors Department: Support Priority: Medium Status: Open

pol67 Offline New Member Posts: 18 Join Date: May 2007	08-04-2008, 09:54 AM After help from the kayako support, works perfectly now. THANKS!!!