LiveResponse chat icon in multiple languages.

[ServWise.com]

Couldn't find any information about this so here goes.

I have LiveResponse installed and running, I can put a live response ICON on my site and it works.

Next I need to have English and Italian so I download the Italian translation and install it, no probs.

Now I need to show the chat Icon on different pages in different languages so I do th following -

1. Add a new template group copied from the default group.
2. assign English language to first group and Italian to the other
3. Edit the Italian template group entry for "chatimage" and change the file paths to my Italian translated chat icons.
4. Add two live response departments, one set to only use the English template group and the other the Italian.
5. Change the code for the Italian live response script on our web pages to include the group variable &group=italian and the English one gets &group=english (This I added by trial and error as it is used for forcing the group when entering the knowledge-base)

After all of this for some strange reason now ALL of the live chat icons are using the Italian language text and template data?

Please help....

[ServWise.com]

Scrap that I just re-did the whole process and it seems to have worked.