LiveResponse chat icon in multiple languages.

ServWise.com · **LiveResponse chat icon in multiple languages. -** 05-02-2008, 08:43 AM

Okay I posted this thread a while ago and thought it was resolved.

Quote:

I have LiveResponse installed and running, I can put a live response ICON on my site and it works.

Next I need to have English and Italian so I download the Italian translation and install it, no probs.

Now I need to show the chat Icon on different pages in different languages so I do th following -

Add a new template group copied from the default group.
assign English language to first group and Italian to the other
Edit the Italian template group entry for "chatimage" and change the file paths to my Italian translated chat icons.
Add two live response departments, one set to only use the English template group and the other the Italian.
Change the code for the Italian live response script on our web pages to include the group variable &group=italian and the English one gets &group=english (This I added by trial and error as it is used for forcing the group when entering the knowledge-base)

After all of this for some strange reason now ALL of the live chat icons are using the Italian language text and template data?

But now I go back to the website and the live response icon for the italian side is in english. am I doing something wrong.

my livechat url is

/support/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 4&group=servwiseit

I added the group variable to see if it would force the group.

I have now come to the conclusion that it is a LiveResponse caching issue as if I browse with Firefox it seems to play fine and the languages swaps but IE even if I have cleared the cache it still shows only the one language. v.Strange

samy · 23-02-2008, 07:41 AM

i am trying to do the same .i mean i have two language in my language option.but i dont know how to add the group paramenter to the link.can you please help me.i shall aprreciate your help.

cheers

craigbrass · 23-02-2008, 09:19 AM

Yes, browsers cache this icon. I have mentioned before that a way of forcing it not to cache needs to be added.

jnet · 25-03-2008, 06:49 AM

well too much work but I like the challenge

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samy Offline New Member Posts: 1 Join Date: Feb 2008	23-02-2008, 07:41 AM i am trying to do the same .i mean i have two language in my language option.but i dont know how to add the group paramenter to the link.can you please help me.i shall aprreciate your help. cheers

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	23-02-2008, 09:19 AM Yes, browsers cache this icon. I have mentioned before that a way of forcing it not to cache needs to be added. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

jnet Offline Member Posts: 614 Join Date: Mar 2008	25-03-2008, 06:49 AM well too much work but I like the challenge