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| Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
21-02-2008, 04:26 PM
That won't be related to the update I don't think. Sounds more like a template issue. Have you modified them recently? Icon Headquarters - Its Elixir - Web2Messenger |
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| Operations Manager |
21-02-2008, 05:04 PM
Thanks, we'll investigate the problem. Quote:
Quote:
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| New Member Posts: 6 Join Date: Feb 2008 LiveResponse Owned License | LiveResponse chat problems since .48 or later update -
22-02-2008, 05:01 PM
i dont know if this is directly related to this issue but i have downloaded the quick fix live response version and am running kayako 3.11.01 when customer request a live chat, the live chat operator is able to accept the chat but it doesnt update the clients window to allow them to chat to the operator it just says a operator will be with you shortly, You can still see the client is typing a message in the operator window after a few minutes i get the following message in the client window Quote: The client's chat window is not responding. If you continue to receive this message, the client may have ended the chat session, or the session may have timed out. Any one know how to fix this? |
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| Operations Manager |
22-02-2008, 05:04 PM
Hi Owh,
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| Developer Posts: 126 Join Date: Feb 2006 Location: Columbus, OH Owned License |
22-02-2008, 06:56 PM
owh, Would you be willing to allow us a test account on your server to attempt to figure out what's going on here? There are no differences in chat between .36 and .48 on our servers. -------------------------------------------------------------------
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| New Member Posts: 6 Join Date: Feb 2008 LiveResponse Owned License | LiveResponse chat problem -
22-02-2008, 07:15 PM
well well 4 days and still struggling with this installation ![]() I installed the last stable supportSuite and when a customer tried to reach me by chat he always receive this message : "The client's chat window is not responding. If you continue to receive this message, the client may have ended the chat session, or the session may have timed out." i went to kayako livehelp and an operator told me to upgrade to the new CSV version: "Jasvinder Singh: Please upgrade your helpdesk to the latest CVS Build (3.11.02) from your members area." I upgraded it and now when i go to the chat window i can't accept conections and in the client frame appears a JS error: "unterminated regular expression literal [IMG]chrome://firebug/content/blank.gif[/IMG]</chatchunks>" and firebug says that the response was: "<?xml version="1.0" encoding="iso-8859-1"?><chatchunks><chunk><type>chatstatus</type><status><![CDATA[1]]></status></chunk></chatchunks>" what should i do? |
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| Operations Manager |
22-02-2008, 07:22 PM
Hi fbrzz, We are looking into the problem and will report back soon. -------------------------------------------------------------------
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| Developer Posts: 126 Join Date: Feb 2006 Location: Columbus, OH Owned License |
26-02-2008, 05:21 PM
owh and Excel_Tech, Can you please be more specific? What are the issues you are experiencing? -------------------------------------------------------------------
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| New Member Posts: 4 Join Date: Feb 2008 SupportSuite Owned License |
27-02-2008, 01:48 PM
just recently updated to supportsuite 3.11.01. I previously was using winapp ver 3.1.1.33 and now use 3.1.1.36. I dont think its the winapp (although not certain) but whenever a client tries to use live support button on our support url, the winapp acknowledges the request, sends it to a user, and then when we accept receive the following: "The client's chat window is not responding. If you continue to receive this message, the client may have ended the chat session, or the session may have timed out." I reverted back to the 3.1.1.33 version of winapp just to see if it worked and it didnt. Still got the non responsive client chat window. Hopefully this was detailed enough thanks for your help ![]() |
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LinkBack to this Thread: http://forums.kayako.com/f57/liveresponse-chat-problems-since-48-later-update-15761/ | ||||
| Posted By | For | Type | Date | |
| kayako live support problem - Web Hosting Talk - The largest, most influential web hosting community on the Internet | This thread | Refback | 23-02-2008 06:30 PM | |
| kayako live support problem - Web Hosting Talk - The largest, most influential web hosting community on the Internet | This thread | Refback | 22-02-2008 06:58 PM | |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse