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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
14-03-2008, 10:24 PM
Sorry guys, it seems like a bad manifest creeped into the last few builds. Please download the .61 build from http://hotfix.kayako.com/latest.php?...platform=win32 and let me know *immediately* if you experience any problems. NOTE: Make sure to uninstall before reinstalling LR. ------------------------------------------------------------------- |
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| Member Posts: 30 Join Date: Sep 2004 |
16-03-2008, 10:39 AM
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I use the eSupport Application (3.1.1.36 Stable), for live response. How do I apply the above as I am getting the same problems with timeouts etc? Thanks, Chris | |
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| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
16-03-2008, 10:42 AM
I think you mean you are using SupportSuite. SupportSuite combines eSupport and LiveResponse. In which case, you just need to go to http://hotfix.kayako.com/latest.php?...platform=win32 and download and install on each of your operator machines. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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| Member Posts: 30 Join Date: Sep 2004 |
16-03-2008, 12:02 PM
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Chris | |
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| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
17-03-2008, 09:02 AM
A few sites suggest that it is a virus (just done a bit of digging around the net). Have you done a full virus scan to check to see if it is that?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
17-03-2008, 12:23 PM
What about spyware? Tried a scan for that?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
18-03-2008, 09:15 AM
Oh right, works fine with an earlier version. I missed that point. It is a WinApp problem then.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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| Tags |
| chat, liveresponse, update |
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LinkBack to this Thread: http://forums.kayako.com/f57/liveresponse-chat-problems-since-48-later-update-15761/ | ||||
| Posted By | For | Type | Date | |
| kayako live support problem - Web Hosting Talk - The largest, most influential web hosting community on the Internet | This thread | Refback | 23-02-2008 05:30 PM | |
| kayako live support problem - Web Hosting Talk - The largest, most influential web hosting community on the Internet | This thread | Refback | 22-02-2008 05:58 PM | |
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