| |||||||||||
![]() |
![]() |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
|
| New Member Posts: 10 Join Date: Dec 2008 | Liveresponse error when chatting -
02-12-2008, 03:50 PM
I have installed the latest version of liveresponse, .61.. It logs in fine, shows users visiting the site, However anytime someone, including myself clicks on the livesupport image on the site, my liveresponse client logs out with an error: The session has expired. Error: <No extended error information available> 12/02/2008 11:38:07 Trying to log into account "x10" with status 'Online' with URL: x10Hosting - Powered by Kayako SupportSuite Help Desk Software 12/02/2008 11:38:07 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=1&randno=105751561 128 12/02/2008 11:38:22 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=1&randno=163943171 5177 12/02/2008 11:38:37 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=1&randno=222122910 1226 12/02/2008 11:38:48 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=1&randno=221101626 1262 12/02/2008 11:38:52 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=1&randno=280312648 7275 12/02/2008 11:39:04 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=130252439 6315 12/02/2008 11:39:19 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=188442178 2364 12/02/2008 11:39:34 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=246621916 8413 12/02/2008 11:39:57 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=955442374 88 12/02/2008 11:40:12 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=153731623 537 12/02/2008 11:40:27 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=211913177 8586 12/02/2008 11:40:42 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=270102916 4635 12/02/2008 11:40:57 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=602655068 4 12/02/2008 11:41:12 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=587923936 733 12/02/2008 11:41:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=d2f1e9cc 429b8ecc553bf0ccb1b3f004&status=3&randno=271495287 98 12/02/2008 11:41:32 A communication with the server has failed. Details: 12/02/2008 11:41:32 An error occurred while attempting to communicate with the server (online 00:03:22): The session has expired. Error: <No extended error information available> 12/02/2008 11:44:02 Trying to log into account "x10" with status 'Online' with URL: x10Hosting - Powered by Kayako SupportSuite Help Desk Software 12/02/2008 11:44:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=281321615 71288 12/02/2008 11:44:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=118313543 1337 12/02/2008 11:44:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=700110929 1386 12/02/2008 11:44:47 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=128208315 1435 12/02/2008 11:45:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=186385701 1484 12/02/2008 11:45:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=244573087 1533 12/02/2008 11:45:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=302764741 582 12/02/2008 11:45:47 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=332630628 1631 12/02/2008 11:46:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=914528014 1680 12/02/2008 11:46:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=149632540 01729 12/02/2008 11:46:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=207822278 61778 12/02/2008 11:46:47 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=266012017 21827 12/02/2008 11:47:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=324191755 81876 12/02/2008 11:47:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=547014944 1924 12/02/2008 11:47:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=112881233 01973 12/02/2008 11:47:47 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=171079716 2022 12/02/2008 11:48:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=229257102 2071 12/02/2008 11:48:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=287444489 2120 12/02/2008 11:48:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=179518752 169 12/02/2008 11:48:47 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=761332029 2218 12/02/2008 11:49:02 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=134322941 52267 12/02/2008 11:49:17 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=192502680 12316 12/02/2008 11:49:32 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=8cc8ce7e 6fed6a2b70e15dac0c1c7ede&status=1&randno=250692418 72365 12/02/2008 11:49:32 A communication with the server has failed. Details: 12/02/2008 11:49:32 An error occurred while attempting to communicate with the server (online 00:05:25): The session has expired. Error: <No extended error information available> |
| | |
(#2)
|
| Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
02-12-2008, 05:05 PM
Try changing: Code: $_SWIFT["disablesessionipcheck"] = false; Code: $_SWIFT["disablesessionipcheck"] = true; Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
![]() |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| LiveResponse loses connection periodically... ODD Workaround to fix it! | Doug I. | SupportSuite, eSupport and LiveResponse | 2 | 24-09-2008 09:26 PM |
| liveresponse email requirement stops people chatting? | jnet | SupportSuite, eSupport and LiveResponse | 0 | 07-04-2008 03:43 PM |