LiveResponse is killing my computer

[nibb]

Ok, I have a new laptop, Acer, 4 GB RAM, dual core, etc. Nice thing running Vista 64.

The thing has 3 months old. after 1 month I started to have nasty blue screens. I thought it was my antivirus, resintalled others, contacted support. Then I thought it was this and that, even installed debug windows tool. Hardware tests did not saw anythign wrong on RAM, disk, CPU, I even bought some fans to blow down the laptop since I thought it was heating. I spend allot of money.

Finally I had a suspect. The video drivers. Updated video drivers and now instead of blue screen I get a message that the video driver stopped responding the screen flicks. Ok, at leas the thing is not getting a blue screen and losing data. Im one stop forward, but ocassionallly after some hours I do get a blue screen.

Now yesterday the video driver error that stops responding message came every 10 minutes or so, so i started to Google and it seems this happens when the PC doesnt have any resouces anymore. I mean most people said this happens when they play games or running intensive stuff on screen. This was not my case in anyway. Im not even using 50% or RAM. It was very strange and most people said this is because the laptop doesnt have any resources. So I started to digg and I discovered the issue. It seems "explorer.exe" runs a 100% CPU.

I dont even know how this thing worked running a 100% all the time since I did not sense any kind of slow down at all. It really wondered me that everything still runs fine. Now it seems LiveResponse is the issue. And now that I think I always had LiveResponse running when the video driver crashes or when I get an ocassional blue screen.

So I made a test. Today I rebooted without even opening LiveResponse all day and so far the thing is running like a charm. Not a single crash. So I think someone should really look into this.

LiveResponse uses Explorer and I now that by a fact. It seems after 1 hour of running LiveResponse it starts to push explorer.exe to full CPU usage. So there is the error. The CPU doesnt have any resources left, the video drivers starts to crash.

PLEASE, look into this. As fas I now I readed someone else here saying LiveResponse increase the CPU load at peaks. There is something really wrong going on with LiveResponse on Windows Vista 64.

To mention that when I log out then I cannot log in again. There is not account to use. I even close it and reopen it and still it shows there is no account to use on the app. If I reboot the PC and start the client then I can log in again using my account.

Its also very slow then i click something inside the app, like Tickets and stuff. Really slow.

[pkreil]

Originally Posted by nibb

any resources. So I started to digg and I discovered the issue. It seems "explorer.exe" runs a 100% CPU.

Originally Posted by nibb

LiveResponse uses Explorer and I now that by a fact.

LiveResponse uses Internet Explorer, but it's process is "iexpore.exe" and *not* "explorer.exe".

As there's no integration into Windows Explorer, it's a bit hard to believe that Live Response is the source of the problems you describe.

Originally Posted by nibb

Its also very slow then i click something inside the app, like Tickets and stuff. Really slow.

LiveResponse is working just as a Webbrowser (it's only an Internet Explorer Window) so it's speed should be nearly the same as when browsing Staff-Panel with Internet Explorer.


Pascal

[craigbrass]

At this point I'd usually just do a backup, format the hard drive and reinstall Windows. It is usually quicker than trying to get to the root of the problem!

[nibb]

Ok, your right. It seems its not LiveResponse, I will check what it is. I just hope Windows 7 comes out, I cannot stand this Vista 64 bits, its just a nightmare. Allot of softwares work wrong or have errors, even winamp gives errors on exit.

Windows XP on the other side never had any problems at all

[Ryan Lederman]

Originally Posted by nibb

LiveResponse uses Explorer and I now that by a fact. It seems after 1 hour of running LiveResponse it starts to push explorer.exe to full CPU usage.

LiveResponses uses Internet Explorer, not explorer.exe (the GUI for the file system navigation in Windows). I suspect your problem is unrelated to LiveResponse, sorry.

[SteveLV702]

I run a MacBook Pro with 4GB of ram but have Windows installed via Parallels Virtualization software so Windows only gets like 1GB of my RAM. I run LiveResponse on it just fine never had a crash... So ya I would say this is LiveResponse unrelated.

[nibb]

Originally Posted by Digital Mayhem

I run a MacBook Pro with 4GB of ram but have Windows installed via Parallels Virtualization software so Windows only gets like 1GB of my RAM. I run LiveResponse on it just fine never had a crash... So ya I would say this is LiveResponse unrelated.

You run a Mac? I did not knew Mac still existed, at least outside the US its dead as you cannot even find software for it anymore.

The problem was related to the Intel video driver. Intel launched an update and the system works now. The update is just from a few days and blue screens went away as well. It seems the video driver had problems.