LiveResponse and Livesupport

alguns · **LiveResponse and Livesupport -** 12-07-2006, 03:17 PM

I have installed LiveResponse winapp but am unable to get it to connect to the system. I have tried http://domain.com/support and http://domain.com/support/liveresponse.

also, when I log into the StaffCP and also log into LiveResponse, the chat and tracking do not seem to be detected. I have installed the code onto my Joomla theme. I also tried the code on a plain .html file and it didn't work either. I must be missing some setting somewhere but have been unable to figure it out.

any thoughts?

thanks!

**Digital Mayhem** · 12-07-2006, 04:39 PM

well put http://yourdomain.com/support/ make sure you put the trailing slash...

Joomla is that sort of like PHP-Nuke?

Ryan Lederman · 12-07-2006, 05:24 PM

The URL for the LiveResponse application is the exact URL to your eSupport/SupportSuite/LiveResponse server installation (the welcome page directory)

The chat online/offline icon will only work once a staff member assigned to a live support department has connected with the LiveResponse application.

alguns · 12-07-2006, 06:38 PM

joomla is a branch of mambo - http://joomla.org

I think i tried both of those solutions but will post my findings after i try them again!

thanks!

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Digital Mayhem Offline Community Moderator Posts: 888 Join Date: May 2005 Location: Henderson, Nevada	12-07-2006, 04:39 PM well put http://yourdomain.com/support/ make sure you put the trailing slash... Joomla is that sort of like PHP-Nuke? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

alguns Offline New Member Posts: 4 Join Date: Apr 2006 Location: Reston VA	12-07-2006, 06:38 PM joomla is a branch of mambo - http://joomla.org I think i tried both of those solutions but will post my findings after i try them again! thanks!