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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.

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alguns Offline
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LiveResponse and Livesupport - 12-07-2006, 02:17 PM

I have installed LiveResponse winapp but am unable to get it to connect to the system. I have tried http://domain.com/support and http://domain.com/support/liveresponse.

also, when I log into the StaffCP and also log into LiveResponse, the chat and tracking do not seem to be detected. I have installed the code onto my Joomla theme. I also tried the code on a plain .html file and it didn't work either. I must be missing some setting somewhere but have been unable to figure it out.

any thoughts?

thanks!
   
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SteveLV702 Offline
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12-07-2006, 03:39 PM

well put http://yourdomain.com/support/ make sure you put the trailing slash...


Joomla is that sort of like PHP-Nuke?
   
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Ryan Lederman Offline
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12-07-2006, 04:24 PM

The URL for the LiveResponse application is the exact URL to your eSupport/SupportSuite/LiveResponse server installation (the welcome page directory)

The chat online/offline icon will only work once a staff member assigned to a live support department has connected with the LiveResponse application.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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alguns Offline
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12-07-2006, 05:38 PM

joomla is a branch of mambo - http://joomla.org

I think i tried both of those solutions but will post my findings after i try them again!

thanks!
   
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