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(#1)
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| New Member Posts: 4 Join Date: Apr 2006 Location: Reston VA | LiveResponse and Livesupport -
12-07-2006, 02:17 PM
I have installed LiveResponse winapp but am unable to get it to connect to the system. I have tried http://domain.com/support and http://domain.com/support/liveresponse. also, when I log into the StaffCP and also log into LiveResponse, the chat and tracking do not seem to be detected. I have installed the code onto my Joomla theme. I also tried the code on a plain .html file and it didn't work either. I must be missing some setting somewhere but have been unable to figure it out. any thoughts? thanks! |
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(#2)
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| Community Moderator  Posts: 987 Join Date: May 2005 Location: Henderson, Nevada |
12-07-2006, 03:39 PM
well put http://yourdomain.com/support/ make sure you put the trailing slash... Joomla is that sort of like PHP-Nuke? |
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(#3)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
12-07-2006, 04:24 PM
The URL for the LiveResponse application is the exact URL to your eSupport/SupportSuite/LiveResponse server installation (the welcome page directory) The chat online/offline icon will only work once a staff member assigned to a live support department has connected with the LiveResponse application. ------------------------------------------------------------------- |
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(#4)
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| New Member Posts: 4 Join Date: Apr 2006 Location: Reston VA |
12-07-2006, 05:38 PM
joomla is a branch of mambo - http://joomla.org I think i tried both of those solutions but will post my findings after i try them again! thanks! |
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