LiveResponse Opening Web Browser

no0ne2k · **LiveResponse Opening Web Browser -** 09-11-2007, 08:44 PM

For some reason, my LiveResponse installation has started opening a web browser any time I click on a button that requires additional processing (i.e. spell check, email or phone lookup, etc.) Since it is opening a browser window, it loses the ability to pass info back to LiveResponse.

I did an uninstall of the LR and resinstalled. Fixed it for about 4 hours, but the problem is back.

Any ideas?

Thanks!

craigbrass · 09-11-2007, 08:56 PM

Are you using the latest version (http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.36.exe) of the winapp.

no0ne2k · 09-11-2007, 09:03 PM

Yes, that is the version I am running. Also, thanks for moving into the right section. I just realized there was a specific place for LiveResponse.

tberlin · 11-01-2008, 08:45 PM

Same problem here, we use Windows Vista and Firefox. But it opens Internet Explorer.

**Jamie Edwards** · 12-01-2008, 03:55 PM

Hi tberlin,

The reason why it opens in Internet Explorer is because the browser built into the application is actually Internet Explorer (uses IE libraries). I have passed this onto Roger who will get back to you on why this is happening.

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craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	09-11-2007, 08:56 PM Are you using the latest version (http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.36.exe) of the winapp. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

no0ne2k Offline New Member Posts: 22 Join Date: Sep 2007	09-11-2007, 09:03 PM Yes, that is the version I am running. Also, thanks for moving into the right section. I just realized there was a specific place for LiveResponse.

tberlin Offline New Member Posts: 15 Join Date: Sep 2007	11-01-2008, 08:45 PM Same problem here, we use Windows Vista and Firefox. But it opens Internet Explorer.