LiveResponse V4 softphone interface

**Jamie Edwards** · **LiveResponse V4 softphone interface -** 26-10-2007, 07:57 PM

Your vote and comments are welcome. This is only a draft which we are using to gauge opinion.

**Digital Mayhem** · 27-10-2007, 12:58 AM

Well its alot better then the current one in v3

craigbrass · 27-10-2007, 10:00 AM

Use Kayako style icons (ie ones used in the admin area) for the buttons I say....

supportskins · 27-10-2007, 10:01 PM

Overall interface looks simple and easy to use although you can enhance it with better graphical design.

**Digital Mayhem** · 28-10-2007, 01:14 AM

maybe add a voicemail button that when pressed goes directly to voicemail that way the user doesn't have to remember what to dial to get to voicemail can be confusing me at home I have to dial *123 and go to work its *98

AndyS · 30-10-2007, 05:50 PM

Make sure that the business-critical buttons (off-hook, on-hook, mute, hold etc.) are all available via hot-keys.

I don't want my CSRs to be having to work a mouse just to use the phone.

Andy.

craigbrass · 30-10-2007, 08:13 PM

Quote:

maybe add a voicemail button that when pressed goes directly to voicemail that way the user doesn't have to remember what to dial to get to voicemail can be confusing me at home I have to dial *123 and go to work its *98

Make it that when you hold down the 1 button it does it like mobiles.

View Poll Results: Interface opinion
I like it, a vast improvement over the original interface	2	50.00%
I do not like it (please say why)	0	0%
I'm indifferent	2	50.00%
Voters: 4. You may not vote on this poll

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Digital Mayhem Offline Community Moderator Posts: 874 Join Date: May 2005 Location: Henderson, Nevada	27-10-2007, 12:58 AM Well its alot better then the current one in v3 Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Offline Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK	27-10-2007, 10:00 AM Use Kayako style icons (ie ones used in the admin area) for the buttons I say.... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	27-10-2007, 10:01 PM Overall interface looks simple and easy to use although you can enhance it with better graphical design. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

AndyS Offline New Member Posts: 4 Join Date: Oct 2007	30-10-2007, 05:50 PM Make sure that the business-critical buttons (off-hook, on-hook, mute, hold etc.) are all available via hot-keys. I don't want my CSRs to be having to work a mouse just to use the phone. Andy.