 |
LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member  Posts: 137 Join Date: Jan 2008 | LiveResponse Window Focus -
14-01-2008, 12:10 PM
I noticed when chatting to a Kayako sales person, that when I had the window minimized, I did not get any kind of focus event to alert me on the fact that the sales person had added to the conversation. Is this common with other installations of the LiveResponse Chat Window? For a support usage it's not going to be very useful to us if the staff member gets no alert to tell them that the customer is adding to the existing conversation, and thus the staff member will have to make sure to check the chat window themselves. |
| |  |
|
(#2)
|
| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
14-01-2008, 12:16 PM
Hi GoneShootin, Are you using Firefox? This is a known issue with this browser, that is in the bug tracker (Kayako Bug Tracker - Viewing Bug #349 - Firefox does not get focus). -------------------------------------------------------------------
|
| | |
|
(#3)
|
| Member Posts: 137 Join Date: Jan 2008 |
21-01-2008, 03:12 PM
Hi Yes indeed it is FireFox. Can't seem to access bugs.kayako.com for some reason... |
| | |
|
(#4)
|
| Operations Manager Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
21-01-2008, 04:13 PM
It is down for maintanence right now, it will be back soon. -------------------------------------------------------------------
|
| | |
|
(#5)
|
| Member Posts: 137 Join Date: Jan 2008 |
21-01-2008, 04:30 PM
Ok. Thanks for the update. It might be an idea to leave a message on the homepage of that bugs.kayako.com address to tell visitors that the reason it is inaccessible is because of the maintenance? |
| | |
|
(#6)
|
| Operations Manager Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
21-01-2008, 04:39 PM
It would be, but unfortantly there is no server there at all yet; we'll get it up soon though  -------------------------------------------------------------------
|
| | |
|
| Tags |
| focus, liveresponse, window |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Losing visitors in LiveResponse App | wpcomp | LiveResponse Desktop Application | 24 | 26-03-2007 07:18 PM |
| Confusion understanding LiveResponse and SupportSuite | alguns | LiveResponse Desktop Application | 2 | 09-08-2006 03:19 PM |
| New SIP Phone functionality in LiveResponse (WinApp) | Roger Clark | News and Announcements | 0 | 10-05-2006 05:35 AM |
Linear Mode
