[LiveSupport] Not getting 'chat requests'

[trigxm]

Hello,

I am currently using LiveSupport (3.1.0.8 BETA - have upgraded several times to resolve this issue - nothing) with SupportSuite 3.04.10 hosted on our own servers running.
Support suite is running over SSL with correct SSL Cert and responds without problems.

When a visitor visits our website, we can see the tracking information. However, if they click 'start chat' (Text Link, not image) the request comes through to my collegue but not me. He is using an older version of the client, and when I use the same version as him, the same thing happens.

As he is sales, and me tech, he's having to take the chat, and pass it to me, or I join in as a conference and he leaves. Its annoying to say the least.

Client Computer: (both machines match)
Windows XP running SP2
Sophos Corporate AV with Firewall. LiveResponse.exe trusted application

I thought it was the Firewall, so I switched it off, and the same thing happened.

Is there a preference as to who gets the chat first? I reload visitor information every 5 seconds, his is 15.

Thanks for your help in advance.

Carl

[Neil-UKWSD]

Hi Carl,

The chat will always go to the last person to have been added to the system if they are available, this is something that has been changed in the latest CVS builds.

[trigxm]

Hi Neil,

Thanks for the response. I guess I'll go read up on the CVS builds, make sure no one is having problems before I migrate to them.

Thanks for your help.

Carl

[Ryan Lederman]

You can also solve this by removing the association of Sales with the online/offline icon on the website so that you are the only staff member associated with a department that is hooked up to live chat.

That way, the chat will always be assigned to you.