LR 3.1.1.31 Stable not showing vistor data

Danym · **LR 3.1.1.31 Stable not showing vistor data -** 29-06-2009, 06:55 PM

My server crashed so I had to re-install Live response from scratch. Everything seems to work except that the LiveResponse winapp is not showing visitor data but only from 3 ppl but I have quite a few analysts who are chatting but it is not showing me the status. I only use Kayako for live support and this was working fine till I had to rebuild the server. Let me know if there is a fix or a setting I have to change in order to get this working. Thanks

craigbrass · 30-06-2009, 06:39 AM

I am going to recommend you upgrade to http://hotfix.kayako.com/download/lr....61-STABLE.exe for the WinApp and the latest version of the core PHP software. This was fixed a long while back if I remember.

Danym · 30-06-2009, 01:30 PM

Hi Craigbrass, thanks for responding. I actually mistyped and I am on 3.1.1.61 stable and running PHP 5.2.10 Build Date Jun 17 2009 16:16:01. Before my serve crash I was on the previous version of LR and Live chat and didnt have this issue.

is there anythign else I can try? I am attaching my php.ini in case I missed some setting. I renamed to .txt so it will upload, thanks

craigbrass · 30-06-2009, 03:45 PM

I was referring to your help desk core version (shown on the /staff/ and /admin/ login page).

Danym · 30-06-2009, 03:51 PM

yep, I have the latest stable build.
Product: LiveResponse
Version: 3.50.06
Build Type: STABLE
Build Date: 23 Mar 2009 10:58:32 PM

I do have a question. My license key is onlinechat.domain.com but the URL we use is actually onlinchat.domain.com/kayako would that make a difference?

Ryan Lederman · 08-07-2009, 08:23 PM

Quote:

Originally Posted by Danym

yep, I have the latest stable build.
Product: LiveResponse
Version: 3.50.06
Build Type: STABLE
Build Date: 23 Mar 2009 10:58:32 PM

I do have a question. My license key is onlinechat.domain.com but the URL we use is actually onlinchat.domain.com/kayako would that make a difference?

No, the folder on the domain wouldn't matter. Do you have mod_security installed? That is known to cause visitors to not appear: https://support.kayako.com/index.php...barticleid=241

Danym · 08-07-2009, 08:48 PM

Ryan, thanks for the reply. I dont have an Apache server I use IIS. I been with your support team for two days and still cannot figure it out. I use live support on my intranet and not as an external chat. Not sure what else to try.

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craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	30-06-2009, 03:45 PM I was referring to your help desk core version (shown on the /staff/ and /admin/ login page). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Danym Offline Member Posts: 53 Join Date: Oct 2006	30-06-2009, 03:51 PM yep, I have the latest stable build. Product: LiveResponse Version: 3.50.06 Build Type: STABLE Build Date: 23 Mar 2009 10:58:32 PM I do have a question. My license key is onlinechat.domain.com but the URL we use is actually onlinchat.domain.com/kayako would that make a difference?

Danym Offline Member Posts: 53 Join Date: Oct 2006	08-07-2009, 08:48 PM Ryan, thanks for the reply. I dont have an Apache server I use IIS. I been with your support team for two days and still cannot figure it out. I use live support on my intranet and not as an external chat. Not sure what else to try.