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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
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(#1)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada | Mouse Over Information -
27-08-2007, 12:25 AM
Does anybody notice that if you mouse over the icon in the system tray it will say XX visitors on site even though the icon itself shows that no one is visiting? To replicate, shut down the program completely, restart the program, mouse over (it will say "online"). Then have someone visit the site (or do it yourself) so that your app registers that there is a visitor on site (the icon will turn green with a "1"). Then leave the site (the icon should go back to the white with green circle). Mouse over and notice that it says "1 visitor on site". I'm assuming this is a bug but I wanted to see if anyone else notices this. |
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(#2)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
27-08-2007, 09:55 AM
Just tried to replicate it and couldn't. Maybe the hover over is a real time check where as the number in the box is only done every 15 seconds or whatever you have the server check set to. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
27-08-2007, 01:45 PM
I just tried it again on another computer and even after 10min went by after leaving the site, it still says "1 visitor on site". |
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(#4)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
27-08-2007, 02:42 PM
Its been over an hour now and it still says "1 visitor on site". |
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(#5)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
29-08-2007, 07:18 PM
Can anyone else replicate this? It happened for over 1 day. |
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(#6)
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| Chief Operating Officer  Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
01-10-2007, 09:05 PM
Siora, I've never seen this particular problem before, but it would be helpful if you could produce a screenshot showing the main window with no visitors and the tray tip showing something different. -------------------------------------------------------------------
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(#7)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
01-10-2007, 11:49 PM
Here you go Ryan. As you can see from the bottom it says that there is 1 visitor on site but there is no one there. |
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(#8)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
12-10-2007, 11:00 PM
Ryan, any updates on this? |
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(#9)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
16-03-2008, 06:43 PM
This is still happening even with the latest build. Any idea when this will be resolved or investigated? |
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(#10)
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| Developer  Posts: 128 Join Date: Feb 2006 Location: Columbus, OH |
17-03-2008, 07:05 PM
I have fixed this issue and it will be in the next release. However, since it isn't really a major issue, I don't think it merits a bugfix release on its own. Thanks for identifying this problem. -------------------------------------------------------------------
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(#11)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
17-03-2008, 07:44 PM
Quote:
Thanks Roger. | |
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