not able to get it to work

djstorm · **not able to get it to work -** 18-01-2008, 01:46 PM

HI all,

Ive just installed the Live support system and downloaded the latest buid of this, ive logged in and done everything which was described to me but im getting the same error when i go on the drop down to online..

Quote:

18/01/2008 10:20:37 ViewShare: started server on port 5055
18/01/2008 10:20:37 Trying to log into account "*****" with status 'Online' with URL: Inweb Networks
18/01/2008 10:20:39 A communication with the server has failed. Details: File not found. Is this the correct URL, or does the server support this application?
18/01/2008 10:20:39 An error occurred while attempting to communicate with the server (online 00:00):

The server returned an error response.

if anyone can help on this please....

craigbrass · 18-01-2008, 02:53 PM

That Inweb Networks is showing the following URL :-

Code:

http://www.yourdomain.co.uk/

Obviously that is not correct. Go Tools -> Options -> Click on the account in question, click Edit and change the SupportSuite URL.

djstorm · 06:28 PM

okay ive changed it to where our support suite is installed

ive installed it to *snipped*

now ive changed the url in the live response and im still getting the same error......

craigbrass · 18-01-2008, 03:18 PM

And the username and password you are using works when you go to http://www.handtec.co.uk/support/staff/ ? Remember, these are case sensitive.

djstorm · **thanks -** 18-01-2008, 06:00 PM

yeh got it working i was using an admin login...

ive now used a staff login and that worked fine..

thanks again...

craigbrass · 18-01-2008, 06:01 PM

Ah, great stuff. Glad you got it sorted.

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craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-01-2008, 02:53 PM That Inweb Networks is showing the following URL :- Code: http://www.yourdomain.co.uk/ Obviously that is not correct. Go Tools -> Options -> Click on the account in question, click Edit and change the SupportSuite URL. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

djstorm Offline New Member Posts: 3 Join Date: Jan 2008	okay - 18-01-2008, 02:58 PM okay ive changed it to where our support suite is installed ive installed it to snipped now ive changed the url in the live response and im still getting the same error...... Last edited by Jamie Edwards; 18-01-2008 at 06:28 PM.

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-01-2008, 03:18 PM And the username and password you are using works when you go to http://www.handtec.co.uk/support/staff/ ? Remember, these are case sensitive. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

djstorm Offline New Member Posts: 3 Join Date: Jan 2008	thanks - 18-01-2008, 06:00 PM yeh got it working i was using an admin login... ive now used a staff login and that worked fine.. thanks again...

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-01-2008, 06:01 PM Ah, great stuff. Glad you got it sorted. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger