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Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
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Clay Offline
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Join Date: Jun 2007
Location: Alabama
Not being able to send messages to chatter - 29-08-2007, 01:58 AM

When i accept a chat, it doesn't say YOUR CHATTING WITH.... its not recognizing I accepted.

Thus prevented me from chatting.

I started a support ticket, they said to disable Mod_Security, which I did.

It's disabled on my domain, my host did it them selves. And the issue persists.

Has anyone else had this problem, or know how to fix it?

Thanks,
Clay


Cameron Bradford
Founder,
www.pc-fix.us

   
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craigbrass Offline
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Location: Cumbria, UK
29-08-2007, 09:25 AM

Try adding "SecFilterEngine Off" to your .htaccess for the root dir of Kayako too. If that doesn't work, reply to the support ticket and they will be able to investigate further.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Jamie Edwards Offline
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29-08-2007, 10:27 AM

Hi Cameron,

Are you using the latest build of SupportSuite and the client application?


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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edwardycho Offline
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20-09-2007, 08:10 PM

I was wondering if there was any progress on this thread. We are having a similar situation and we made sure that mod security was disabled.

Any help would be much appreciated. Thanks!
   
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craigbrass Offline
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21-09-2007, 08:11 AM

Best idea would be to submit a ticket as Jamie is way until next week (http://members.kayako.net -> "Get Support").


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
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Ryan Lederman Offline
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Join Date: May 2005
Location: Boise, Idaho USA
01-10-2007, 08:04 PM

If anyone in this thread is still experiencing problems, please e-mail me directly and I will make sure someone attends to you.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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