Not being able to send messages to chatter

Clay · **Not being able to send messages to chatter -** 29-08-2007, 02:58 AM

When i accept a chat, it doesn't say YOUR CHATTING WITH.... its not recognizing I accepted.

Thus prevented me from chatting.

I started a support ticket, they said to disable Mod_Security, which I did.

It's disabled on my domain, my host did it them selves. And the issue persists.

Has anyone else had this problem, or know how to fix it?

Thanks,
Clay

craigbrass · 29-08-2007, 10:25 AM

Try adding "SecFilterEngine Off" to your .htaccess for the root dir of Kayako too. If that doesn't work, reply to the support ticket and they will be able to investigate further.

**Jamie Edwards** · 29-08-2007, 11:27 AM

Hi Cameron,

Are you using the latest build of SupportSuite and the client application?

edwardycho · 20-09-2007, 09:10 PM

I was wondering if there was any progress on this thread. We are having a similar situation and we made sure that mod security was disabled.

Any help would be much appreciated. Thanks!

craigbrass · 21-09-2007, 09:11 AM

Best idea would be to submit a ticket as Jamie is way until next week (http://members.kayako.net -> "Get Support").

Ryan Lederman · 01-10-2007, 09:04 PM

If anyone in this thread is still experiencing problems, please e-mail me directly and I will make sure someone attends to you.

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craigbrass Online Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	29-08-2007, 10:25 AM Try adding "SecFilterEngine Off" to your .htaccess for the root dir of Kayako too. If that doesn't work, reply to the support ticket and they will be able to investigate further. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

edwardycho Offline New Member Posts: 4 Join Date: Jun 2006	20-09-2007, 09:10 PM I was wondering if there was any progress on this thread. We are having a similar situation and we made sure that mod security was disabled. Any help would be much appreciated. Thanks!

craigbrass Online Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	21-09-2007, 09:11 AM Best idea would be to submit a ticket as Jamie is way until next week (http://members.kayako.net -> "Get Support"). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger