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(#1)
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| Member  Posts: 50 Join Date: Jun 2007 Location: Alabama | Not being able to send messages to chatter -
29-08-2007, 01:58 AM
When i accept a chat, it doesn't say YOUR CHATTING WITH.... its not recognizing I accepted. Thus prevented me from chatting. I started a support ticket, they said to disable Mod_Security, which I did. It's disabled on my domain, my host did it them selves. And the issue persists. Has anyone else had this problem, or know how to fix it? Thanks, Clay |
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(#2)
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| Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK |
29-08-2007, 09:25 AM
Try adding "SecFilterEngine Off" to your .htaccess for the root dir of Kayako too. If that doesn't work, reply to the support ticket and they will be able to investigate further.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
29-08-2007, 10:27 AM
Hi Cameron, Are you using the latest build of SupportSuite and the client application? -------------------------------------------------------------------
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(#4)
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| New Member Posts: 4 Join Date: Jun 2006 |
20-09-2007, 08:10 PM
I was wondering if there was any progress on this thread. We are having a similar situation and we made sure that mod security was disabled. Any help would be much appreciated. Thanks! |
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(#5)
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| Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK |
21-09-2007, 08:11 AM
Best idea would be to submit a ticket as Jamie is way until next week (http://members.kayako.net -> "Get Support").
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#6)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
01-10-2007, 08:04 PM
If anyone in this thread is still experiencing problems, please e-mail me directly and I will make sure someone attends to you.
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