Online/Offline Not Working

[BobN]

Can anybody please tell me how to get the online offline images working? I set the operator to the department and created the code but it shows offline all the time even when logged in

[Danym]

You have to do a refresh (F5), somehow it caches the pages. try that

[Ryan Lederman]

The image won't update on its own -- like Danym said you need to refresh the page (F5)

[barroca]

hello,
i install kayako support suite yeasterday ... please be patient

Originally Posted by BobN

Can anybody please tell me how to get the online offline images working? I set the operator to the department and created the code but it shows offline all the time even when logged in

where i setup this?
i can't setup my live responde in 'online' status.
Tks in advance
Barroca

[Ryan Lederman]

Originally Posted by barroca

hello,
i install kayako support suite yeasterday ... please be patient


where i setup this?
i can't setup my live responde in 'online' status.
Tks in advance
Barroca

Please visit the Admin CP to associate a Staff Member with the appropriate Department. Then, using the LiveResponse WinApp (supplied in the package), log in with the Staff Member's credentials. This will cause the image on your site to say Online.

Let me know if there's anything else

[Voice]

Hi,

The problem is that the web browser is caching the .js file.

I think that you need to add a extra variable to the end of the url.

Something like

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://mysite.helpserve.com/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 2&dummycounter=XXXXX"></script>
<!-- End SupportSuite Javascript Code -->

Where XXXX would be a random number.