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WireNine Offline
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Operation timeout - 07-01-2007, 02:14 AM

Operation timeout in the new WinApp latest beta. Each time a visitor initiates a chat, and the operator sends a message, the following error popups UP

"Cannot send message".

and the Event Log has the following:

Quote:
06/01/2007 21:10:42 A communication with the server has failed. Details: Operation timeout
06/01/2007 21:10:42 Attempt #1 to retry URL https://url/index.php?_randomnumber=x because of error "Operation timeout"...


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Jamie Edwards Online
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07-01-2007, 11:15 AM

WireNine;

Are you using the latest BETS/CVS build of Support Suite in conjunction with the latest LiveResponse build?
   
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WireNine Offline
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19-01-2007, 09:45 PM

No.

Using the latest BETA version of the supprtsuite winapp.


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WireNine Offline
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23-01-2007, 01:51 AM

This is getting very annoying.

Quote:
22/01/2007 20:50:10 A communication with the server has failed. Details: Operation timeout
22/01/2007 20:50:10 An error occurred while attempting to communicate with the server (online 00:00):

Failed to communicate with server!

Error: Operation timeout
Constant timeouts for no reason at all.


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Ryan Lederman Offline
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23-01-2007, 05:35 AM

Operation timeout errors are caused by either a bad route between you and the server, or unusually bad latency somewhere on the network.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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