Operator Chat Error

dhoydic · **Operator Chat Error -** 25-10-2007, 04:05 PM

How can you prioritize which online staff memebers receives a chat request. (order/priority of staff)?

Also, When I do a proactive chat, if the visitor accepts it, it always goes to the other staff member, and not me who initiated the request.

How can this be?

Ryan Lederman · 06-11-2007, 10:29 PM

I've forwarded your question to Varun, who wrote the round-robin chat queuing system. He'll get back to you soon.

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dhoydic Offline New Member Posts: 1 Join Date: Oct 2007	Operator Chat Error - 25-10-2007, 04:05 PM How can you prioritize which online staff memebers receives a chat request. (order/priority of staff)? Also, When I do a proactive chat, if the visitor accepts it, it always goes to the other staff member, and not me who initiated the request. How can this be?