Past visitor logs

[pamphile]

I am amazed at what I am discovering about my web traffic by using the LiveResponse tool.

How do I see all the past visitor logs ? The website traffic data gathered by the Monitor Panel is very useful. Unfortunately I only see details if a visitor is live and present on the website.

[Jamie Edwards]

Hi pamphile,

The tracking in the LiveResponse tool provides live visitor information - it does not record or cross-reference visitor data histories. This is something we may consider adding in the future, but in the mean time I recommend a free utility such as Google Analytics.

[craigbrass]

I don't, Google knowing your browsing habits is a bit of a worry! Any other company would be fine! lol

Mint statistics is the best -> http://www.haveamint.com

[Jamie Edwards]

Google reserve the right to monitor browsing trends - but they cannot use data that uniquely identifies users.

[craigbrass]

So they say *winks*

[Jamie Edwards]

Originally Posted by craigbrass

So they say *winks*

Well, this is the real world and you can't really get away with lying about that kind of thing

[pamphile]

Stats like Google Analytics might be nice, but that's not really needed for me.

It would be nice if LiveResponse could save page traffic. I don't need elaborate statistics. Just a backlog of exactly what we already see. Escpecially the traffic that visit specific target pages. I would love to log the refferals who send visits to the Primary and Secondary target pages.

Another reason, I want to avoid Google is javascript/plugin overload. I don't want to slow down the pages. Just my opinion.

[pamphile]

Can Livesupport accept custom made module ?

I know this isn't a web application, but it's worth trying

[Jamie Edwards]

Hi pamphile,

You can build your own modules on top of SWIFT - LiveResponse is a web application; all the desktop application does it interface you to the data collected by it, but this is a fairly complicated task. It is likely we will include some reports for visitor monitoring in V4, do stay tuned.

Another reason, I want to avoid Google is javascript/plugin overload. I don't want to slow down the pages. Just my opinion.

If you add the JavaScript to the bottom of your page (like we have here), there won't be a page rendering delay.

[craigbrass]

I would like to see Kayako proving the source to the winapp as well to be honest for Owned licence holders to allow them to modify further...

[Jamie Edwards]

I don't think that is a very realistic proposal...

[craigbrass]

Why? You provide the source for the core...

[Jamie Edwards]

Originally Posted by craigbrass

Why? You provide the source for the core...

Providing the source to PHP code is completely different to opening up the source of our desktop applications - they are of a completely different nature (in terms of support, desk, extendibility and so on).

[craigbrass]

Well in which case you can just say you don't support at all any modded windows applications. That sorts the problem...

[Jamie Edwards]

Craig, I am not sure how any developers you have managed to convince to open up the code to their applications - I am also not sure how better to say it; there are some things we want to keep private. You simply cannot compare that nature of PHP software to desktop application software in this way, there are too many reasons for this to go into.