Predefined Replies Not Working

ljcaswell · 04:29 PM

I recently upgraded to 3.20.02. Predefined replies are not, and have never been working for us in the Winapp.

I see this in my error_log:

Code:

[Tue Apr 01 11:20:26 2008] [error] [client 129.44.218.136] PHP Warning:  fclose(): supplied argument is not a valid stream resource in /var/www/vhosts/support.xxx.com/httpdocs/includes/functions_jscache.php on line 65, referer: http://support.xxx.com/staff/index.php?_m=tickets&_a=insertpredreply]

How do I fix this?

This is the code from the file, with line numbers:

61 $towrite = implode(SWIFT_CRLF, $finaldata);
62 $towrite .= SWIFT_CRLF.$codecontents;
63 $fp = fopen($filepath, "w+");
64 fwrite($fp, trim($towrite));
65 fclose($fp);
66 @chmod($filepath, 0666);
67

**Jamie Edwards** · 01-04-2008, 06:29 PM

Hi there,

Are your files and cache directories writeable (CHMOD 777 or equivalent)?

ljcaswell · 02-04-2008, 03:48 PM

Yes they are.

I have a ticket open and support is looking at it. Thanks.

I have more issues with the new build though, and am starting a new topic.

**Jamie Edwards** · 02-04-2008, 04:32 PM

Please can you post your ticket ID here?

ljcaswell · 03-04-2008, 07:54 PM

Yna-764474

JoshR · 24-04-2008, 12:37 PM

Predefined Replies, Knowledgebase and Downloads menus on post reply page have stopped working on my WinApp since upgrading to 3.20.02. Is this a bug in the latest release?

JoshR · 26-04-2008, 09:03 PM

Predefined Replies are not working through Internet explorer web access either.

**Jamie Edwards** · 27-04-2008, 10:05 AM

Hi Josh,

Are you getting a script error message when trying to load the menu?

araphael · 07-05-2008, 12:40 PM

Has this been solved? My replies are not working either. I am on the latest stable release.

araphael · 07-05-2008, 12:42 PM

Nevermind. I figured it out. It was the cache in Firefox...

**Jamie Edwards** · 07-05-2008, 03:02 PM

Quote:

Originally Posted by araphael

Nevermind. I figured it out. It was the cache in Firefox...

To confirm, did you clear your Firefox cache to resolve the problem?

araphael · 07-05-2008, 03:11 PM

Yes. Ctrl + F5 did the trick

craigbrass · 07-05-2008, 03:12 PM

It must of been a cache issue then.

Salman · 06:14 PM

OK, I am having the same issue on IE7 or firefox. Tried to clear my cache but still nothing.

EDIT: This is for the main support site and not the winapp.

ECSI · 17-05-2008, 07:39 PM

I cannot get predefined replies to work on your demo site either. Clearing browser cache has not helped. No error message, but nothing happens at all when clicking the option to add a predefined reply to a ticket reply.

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ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	02-04-2008, 03:48 PM Yes they are. I have a ticket open and support is looking at it. Thanks. I have more issues with the new build though, and am starting a new topic.

ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	03-04-2008, 07:54 PM Yna-764474

JoshR Offline New Member Posts: 4 Join Date: Oct 2005	24-04-2008, 12:37 PM Predefined Replies, Knowledgebase and Downloads menus on post reply page have stopped working on my WinApp since upgrading to 3.20.02. Is this a bug in the latest release?

JoshR Offline New Member Posts: 4 Join Date: Oct 2005	26-04-2008, 09:03 PM Predefined Replies are not working through Internet explorer web access either.

araphael Offline New Member Posts: 5 Join Date: May 2008 eSupport Owned License	07-05-2008, 12:40 PM Has this been solved? My replies are not working either. I am on the latest stable release.

araphael Offline New Member Posts: 5 Join Date: May 2008 eSupport Owned License	07-05-2008, 12:42 PM Nevermind. I figured it out. It was the cache in Firefox...

araphael Offline New Member Posts: 5 Join Date: May 2008 eSupport Owned License	07-05-2008, 03:11 PM Yes. Ctrl + F5 did the trick

craigbrass Offline Senior Member Posts: 4,951 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 03:12 PM It must of been a cache issue then. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ECSI Offline New Member Posts: 22 Join Date: May 2008 Location: Sunny Florida eSupport Owned License phpinfo()	17-05-2008, 07:39 PM I cannot get predefined replies to work on your demo site either. Clearing browser cache has not helped. No error message, but nothing happens at all when clicking the option to add a predefined reply to a ticket reply.