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(#1)
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| New Member Posts: 11 Join Date: Mar 2009 | Predefined Replies under Manage Ticket -
10-03-2009, 03:39 PM
I created a couple of predefined replies for our support team, however every time a support member replying a support ticket and click on predefined replies they get this error message: Line: 1638 Char: 14115 Error: 'this._9.0._7' is null or not an object Code: 0 URL: http://www.xxx.com/staff/index.php?_...departmentid=6 Is there a way I can fix that? |
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(#2)
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| Member Posts: 1,222 Join Date: Dec 2007 Location: Boise, Idaho |
10-03-2009, 08:17 PM
You should upgrade. There was a legitimate defect that caused this in every browser under certain desk configurations that got fixed in (I think) 3.40.00, and there's a defect in the menu script that caused this in IE8 only that was just fixed in 3.50, released a few days ago.
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